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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,707 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.3

      Diversity & inclusion

      4.3

      Work/Life balance

      3.9

      Senior management

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      5.0
      Aug 3, 2016

      Couldn't have asked for a better place to work in!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Great work-life balance. 2. Senior leaders put in a great amount of time and effort in getting to know employees at all levels. 3. Most opinions are heard and follow-up actions are taken. 4. People are willing to go beyond their roles to help when needed.

      Cons

      As the business grows, some roles are still not very well-defined.

      4.0
      Aug 1, 2016

      Great company with lots of future potential.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work/life balance. Company leadership is strong. Genesys is a leader in its field and has a true customer focus with additional strong growth potential in 2017-2019.

      Cons

      Innovation, esp. among Engineering organization, could be better/faster. Cloud business still needs improvement. Would be good to implement more comprehensive annual review process.

      5.0
      Jul 29, 2016

      Great Validation of Direction

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Things always appear more troubling when you're on the inside--you're never sure if the little things are actually big deals or not. So the recent validation of our direction, hard work, and value add as a result of the investment by Hellman & Friedman is fantastic. It clears doubts and makes me more confident that Genesys is on track and succeeding. This is all in addition to the regular things that are great about Genesys, from the support for true work-life balance to the consistent rewards for individual experimentation and risk taking in the context of innovating for the company. This feels like a place you want to come to and stay a while.

      Cons

      There are always cons in work and life. At Genesys they include a recent up-tick in calls for measurement, measurement that as yet may not prove meaningful. This is understandable on the one hand, but can distract at times from the jobs we need to do. Another con is usual tension that arrives when a company is seeking to grow from its flat, intimate youth to a more hierarchical and mature larger company.

      Viewing 2347 - 2349 of 2,707 Reviews
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      Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.