Pros
I can honestly say that the people I've worked with are some of the smartest, on average, of anywhere I've worked in my 20+ year career. There are many very talented, very hard-working people who want to do the best they can for Genesys customers. The technology is top-notch, and while there are some gaps, the strong ongoing R&D budget will address much of that. The future enhancements that we've seen internally are exciting. Senior leadership really does a great job of defining and communicating where the company is going, and creates a vision that makes employees excited about what we can do. This senior leadership team is very approachable, and they listen to their employees. If something doesn't work well and that gets brought to their attention, something is typically done about it. At least in my group, there is trust between management and employees - while we have "open time off" that does not limit the amount of time off that you can take, no one is discouraged from taking that time. In fact, my supervisor makes it a point of pushing me to take time off, and to not log on to email/phone during that time. The working relationships are great - my supervisor works with me to make me better at my job, and trust me to do my best. Typically, when people leave the company, most tend to leave on good terms, and many may be hired back at a later time.
Cons
While the sales group as a whole seems to be treated fairly well, those who are in supporting roles are not always treated as well as the account executives. Overall, total compensation is fair, but the bonuses/commissions for support teams is not directly tied to performance or quotas that can be achieved by the support team members themselves. Instead, these bonuses/commissions are tied to a regional performance target, which may be set far above the previous years' accomplishment. When we exceed the previous year's results by over 10%, but get less than 100% of our targeted bonus/commission, it's very disappointing. That means that recognition (by the account execs and sales management) is the only real acknowledgement of stellar performance, and not everyone does a good job recognizing the work put in by others. With most employees, there is a strong commitment to do whatever work needs to be done in order to succeed. However, there are times when the work being done does not really align with the job function and responsibilities that you were hired for. For short periods of time, this is okay, but when that time becomes extended, it can be hard to stay excited about the work you're doing. Training can be somewhat inconsistent - some years we focus very hard on keeping up with technology, trends, and capabilities, but other years we might not spend as much time. In the high-tech world, this is really important for the top notch employees. Promotional opportunities are limited in most of the sales support roles. I'm not sure what could really be done here, but it can be disappointing.
