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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,707 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      83% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      3.0
      May 20, 2016

      Intern

      Software development intern
      Recommend
      CEO approval
      Business Outlook

      Pros

      NIce lunches and Picnics..outdoor activities.

      Cons

      No long term objectives decided.

      avatar
      Genesys Response
      9y
      Thanks for your post! I appreciate the feedback. I want to let you know that we recently developed an internship program to provide more structure for our managers and interns, which we are rolling out this quarter to help make sure every interns' experience is a good one. I'm sorry that you didn't feel like your expectations were met, but I am glad that overall you have a generally positive view of the Company. Best, Tracy (Tracy Cote, Chief People Officer)
      2.0
      May 9, 2016

      Marketing Dept.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Telecommuting is encouraged. People (most of them) are nice and friendly. Benefits are pretty good. Lots of happy hours to be had. Unlimited PTO is nice concept, but it just means you'll take less time off and won't even ask if you're busy, which is pretty much always.

      Cons

      Marketing is bloated and divided but has a few earnest, hard-working people. But, there's a group of untouchables that doesn't follow the rules and aren't accountable for errors or antics There's one leader who behaved so poorly, a VP transferred to another dept. Another exec. was a notorious micromanager and rescheduled everything--meetings, interviews, you name it. (Though I heard he left.) While the company as whole seems like a great place to work (just look at all the positive reviews here), a few bad apples can and have spoiled the bunch in the marketing department. They go behind each other's backs, they're rarely direct or honest, and even (on occasion), they lie outright. Something is very broken on this team, and hopefully it can be fixed. I have a couple of friends who still work there, and they really love the company but hate what's happening right now. Compensation is a bit on the low side.

      avatar
      Genesys Response
      10y
      Thanks for taking the time to post a few positive comments along with your concerns. We are absolutely committed to building a world-class company and marketing team. And, we are actively executing on our plans to accelerate our marketing team transformation with substantial investments in our people, technology and core processes. We have recently combined the Product and Marketing teams, creating a powerful, high functioning overall department, strategically aligned and clear in our goals and objectives. Genesys is a great place to work, I believe it's the best place to work. I am sorry your experience was subpar and that I did not have the chance to work with you, as I am extremely committed to building a top performing marketing department that not only does exceptional marketing, but operates as a team and has fun along the way. I do wish you luck with your next steps. …Merijn te Booij, Chief Marketing Officer
      4.0
      May 3, 2016

      Business Systems Analyst

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility allows employees to work from home.

      Cons

      Feel like there is not a lot of growth opportunities.

      Viewing 2368 - 2370 of 2,707 Reviews
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