Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,040 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 253 reviews)); "The benefits are good!" ((in 148 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 84 reviews)); "Great leadership and company path" ((in 77 reviews)); "great team and people to work with" ((in 75 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Management doesn't appreciate employees who do stick around so you won't get promotions and will likely be caught in a layoff since they have several every year." ((in 48 reviews)); "Minimal to no training for new employees." ((in 22 reviews)); "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" ((in 10 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,708 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,708 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Dec 15, 2019

Great place to learn and work with latest cloud technologies

Software qa analyst

Recommend

CEO approval

Business Outlook

Pros

Genesys is very proactive in keeping up with industry best practices and technologies, which translates to a very strong R&D presence within the organization. In parallel, investment into key business divisions are leading to rapid growth. Tech talks are regularly hosted through Zoom meetings to encourage knowledge sharing between different offices globally. Frequent 1:1 with management provides a convenient communication channel for (bi-directional) feedback. Office location being situated uptown, along with open time off contributes to great work life balance.

Cons

The rapid growth is not without problems however, with strain manifesting through how long it takes for internal approval/review to go through.

4.0

Dec 13, 2019

Great Company, management struggling

Account director

Recommend

CEO approval

Business Outlook

Pros

Great technology, really customer focused. Flexible working environment.

Cons

No women on executive committee and few in leadership positions. Struggling to respond quickly to changing market conditions. 'one size fits all' approach to sales has made it challenging. Few programs to support staff and communication to staff at mid-management level is poor.

3.0

Dec 11, 2019

The company can perform better if there are better managers.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Just like most IT companies, there is the flexibility of working from home. Cross-department interlock in Asia is strong. The Asian team is pleasant to work with.

Cons

- Unspoken racism by some management staff who has a preference of hiring Caucasians to Asians. - Incompetent management staff have a strong preference to hire friends who have neither skills nor experience to execute the work. We have a case of a new manager who went on his life without interaction with his subordinates for the whole of his 1st three months in the company, only for his subordinates to initiate contact with him.

Viewing 2392 - 2394 of 2,708 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Customer Success Director

Global Compensation Partner

Genesys

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Great place to learn and work with latest cloud technologies

Great Company, management struggling

The company can perform better if there are better managers.

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