Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)
avatar

Tony Bates

91% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
1.0
Mar 31, 2022
Recommend
CEO approval
Business Outlook

Pros

Non-existent, unless you're you're one of the friends hired by C-level. All C-level management are personal friends of the CEO so what they say, goes ... no questions

Cons

WATCH OUT FOR THE FAKE POSITIVE REVIEWS (these are probably written by the company itself) Empathy is s keyword that doesn't mean anything Horrible, under market pay Constant gaslighting to the point you start to question your own value Disgusting culture with no collaboration or working together, hidden behind the tagline of "OneGenesys" Incompetent C-level executives CEO put employees on payroll to ghost-write "his" book and promote within the market.... goes to his character

3.0
Oct 27, 2017
Recommend
CEO approval
Business Outlook

Pros

Salary is in line with expectations. Genesys is generous with bonus however has a horrible lead generation program.

Cons

Benefits are expensive. Gartner report is exactly correct -- Genesys is hard to work with and for. Genesys treats their partners poorly and seeing them looking for alternatives. Promotion from within is seldom except for at the very top -- they promote themselves at least once a year.

1.0
Mar 31, 2017

To all ININ employees - get out now!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Used to work for ININ and loved it. Best culture, team, leadership, but everything has changed since the acquisition. Only pro about Genesys is that they have better time off policies.

Cons

Acquisition is going horribly. There are no real "leaders" at Genesys, only "managers". I don't think the execs have any idea how bad things really are on the ground level and they need to make some changes before all legacy ININ people find other jobs and leave a massive void (but it might already been too late). Absolutely do not value work/life balance. Also do not value career development or progression. They even took away the free candy that ININ had - I mean really?! that was a low blow. They will probably take away the free bagels on Friday's next. sad.

Viewing 22 - 24 of 2,704 Reviews

Glassdoor has 3,036 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.