Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      82% would recommend to a friend

      (2,704 total reviews)
      avatar

      Tony Bates

      91% approve of CEO

      83% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      3.9

      Senior management

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      1.0
      Mar 31, 2022

      TOXIC COMPANY, TOXIC CULTURE, TOXIC MANAGEMENT

      Vice president
      Recommend
      CEO approval
      Business Outlook

      Pros

      Non-existent, unless you're you're one of the friends hired by C-level. All C-level management are personal friends of the CEO so what they say, goes ... no questions

      Cons

      WATCH OUT FOR THE FAKE POSITIVE REVIEWS (these are probably written by the company itself) Empathy is s keyword that doesn't mean anything Horrible, under market pay Constant gaslighting to the point you start to question your own value Disgusting culture with no collaboration or working together, hidden behind the tagline of "OneGenesys" Incompetent C-level executives CEO put employees on payroll to ghost-write "his" book and promote within the market.... goes to his character

      3.0
      Oct 27, 2017

      Culture continues downhill since the acquisition

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary is in line with expectations. Genesys is generous with bonus however has a horrible lead generation program.

      Cons

      Benefits are expensive. Gartner report is exactly correct -- Genesys is hard to work with and for. Genesys treats their partners poorly and seeing them looking for alternatives. Promotion from within is seldom except for at the very top -- they promote themselves at least once a year.

      1.0
      Mar 31, 2017

      To all ININ employees - get out now!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Used to work for ININ and loved it. Best culture, team, leadership, but everything has changed since the acquisition. Only pro about Genesys is that they have better time off policies.

      Cons

      Acquisition is going horribly. There are no real "leaders" at Genesys, only "managers". I don't think the execs have any idea how bad things really are on the ground level and they need to make some changes before all legacy ININ people find other jobs and leave a massive void (but it might already been too late). Absolutely do not value work/life balance. Also do not value career development or progression. They even took away the free candy that ININ had - I mean really?! that was a low blow. They will probably take away the free bagels on Friday's next. sad.

      Viewing 22 - 24 of 2,704 Reviews
      Related searches: Genesys jobs | Genesys salaries | Genesys benefits | Genesys interviews
      ReviewsGenesys reviews

      Glassdoor has 3,036 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.