Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)
avatar

Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Jan 7, 2016

Solid 4-Star Company .. Good, yet to be Great

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Truly global, no joking here when you hear about the company being global - Most departments and managers are flexible - hours for errands and life, work from home options - Most coworkers across various levels and functions appear to be down-to-earth, respectful - Interesting product, best in market

Cons

- The company is beginning to feel awfully generic and lifeless - Pay! - Pay!! - Pay!!! (Did you see my previous lines above about pay being low?) Other than the sales team, employee compensation is very low across all departments. Starting to see higher turnover all throughout. Upper management doesn't seem to care much about this issue, brushes it to the side like it doesn't exist while it's glaring at them right in the eyes. The best people in the company are on their way out or have already left to get more pay elsewhere ... 2006 salaries don't quite cut it in 2016 - Company and managers try to justify low pay with rhetoric like "open time off" or "unique culture" - well, every other SV company out there seems to have a "unique culture" and "open time off" ALONG with decent pay. - In addition to pay, missing many of the employee-centric benefits silicon valley tech firms offer: company provided healthy meals, offices that don't look like "offices," travel benefits, etc, etc.

5.0
Jan 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Pay is very competitive and they give you a company card, along with a laptop, pay your cell phone bill and the culture in the offices are great. Able to work from home if need be. Great product and is high up in the market on the Gartner Report so you can get behind what you are selling.

Cons

Its tough product to sell because the sales cycle is long.

avatar
Genesys Response
10y
I’m glad to hear that you are getting the tools you need to get your work done. I love hearing your commitment to supporting our products; I agree that we offer great solutions and we are fortunate to be well recognized in the industry...Kari
Viewing 2419 - 2421 of 2,706 Reviews

Glassdoor has 3,038 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.