Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,038 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 258 reviews)); "1) Work Life Balance is Good" ((in 212 reviews)); "The benefits are good!" ((in 142 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 90 reviews)); "great team and people to work with" ((in 89 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant Layoffs" ((in 45 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,706 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Dec 30, 2015

Love this place!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The people here are awesome! Smart, fun professionals who get things done quickly. In my previous company it would take a hundred meetings to get anything accomplished, the opposite is true here. There is an undercurrent of collaboration and teamwork in all departments, so you won't feel isolated even if you are working remote. Leaders value work/life balance, fresh ideas, and the company overall is in a big growth/change state right now so this is a great time to jump on-board and make an impact.

Cons

So far I have not encountered any downsides to working here. The only thing I can think of is if you are a person who is not comfortable with virtual teams/meetings etc..working here may be tough at first. Genesys is a global company with offices all over North America and the globe so not everyone is in one campus/in front of you.

Genesys Response

10y

Thank you for your positive comments! I agree Genesys employees are smart, collaborative, and fun to work with. We have a great culture that I like to compare to a “family table”, where our people come together, share ideas and feel free to challenge one another as well...Kari

5.0

Dec 23, 2015

Good Place to learn

Technical specialist

Recommend

CEO approval

Business Outlook

Pros

Friendly environment, easily approachable colleagues, Good opportunity to learn various technologies

Cons

Local policies can be improved

5.0

Dec 22, 2015

Fun company to work at

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

They like to keep things lively by planning monthly events (at least). Happy workers here make a happy environment which gives it the good vibe.

Cons

None that I can think of. There are many first world problems and I wishes but nothing really bad. I wish there was free lunch, etc.

Viewing 2422 - 2424 of 2,706 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

Direct Response Representative

IT Services Specialist

Growth Content Specialist

Senior Solution Consultant

Osaka, VA

View job

Genesys

Genesys reviews

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Love this place!

Good Place to learn

Fun company to work at

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