Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,038 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 258 reviews)); "1) Work Life Balance is Good" ((in 212 reviews)); "The benefits are good!" ((in 142 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 90 reviews)); "great team and people to work with" ((in 89 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant Layoffs" ((in 45 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,706 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Nov 16, 2015

Great CX

Manager

Recommend

CEO approval

Business Outlook

Pros

Great customer focus, Innovative products, Market leader, Great community of people to work with and for.

Cons

Cross functional team communication can be cumbersome

Genesys Response

10y

I appreciate the positive comments. We have been working hard on our communication initiatives, and the entire leadership team welcomes any additional insights and feedback – feel free to set up time with any one of us! Thanks for posting. Tracy

4.0

Nov 13, 2015

great products but challenges in strategy

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-great products -many good people -good size to have stability but also to change things

Cons

-too many restructuring recently -unclear long term strategy as owned by venture company -missing new products and markets for long term future, current market is limited and no change for last 10yrs

5.0

Nov 10, 2015

From Great to Iconic

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great company in hot market with a solid plan to become iconic

Cons

Need to be prepared to work hard

Viewing 2431 - 2433 of 2,706 Reviews

Jobs at Genesys

AI and Experience Orchestration Director (Sales Overlay)

Sr. Customer Success Manager

AI and Experience Orchestration Director (Sales Overlay)

Senior AI Architect (Presales)

Genesys

Genesys reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great CX

great products but challenges in strategy

From Great to Iconic

Jobs at Genesys

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