Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,038 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 258 reviews)); "1) Work Life Balance is Good" ((in 212 reviews)); "The benefits are good!" ((in 142 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 90 reviews)); "great team and people to work with" ((in 89 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant Layoffs" ((in 45 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by demographic groups

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Oct 9, 2015

Front End Development at Genesys

Front end developer

Recommend

CEO approval

Business Outlook

Pros

The culture is very open - everyone from the engineering VP to the QA testers are friendly and approachable. When I joined the team, my director was enthusiastic about introducing me to a new project that would help me achieve significant learning outcomes. The company hosts various tech-related events such as hackathons, which also adds value to being an employee at Genesys.

Cons

If I had to say something negative about Genesys, the salary isn't exactly spectacular for co-op students. Also, the company does not provide living compensations.

2.0

Oct 8, 2015

Head lost in the Cloud

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A great technology based company that valued and treated its employees well universally. Now the most common "pros" to be found are that you get free perks if and only if you work at HQ like free gym membership. If you're in a field organization and like Fireball or Jager shots, you're in luck as the VP of Sales is likely to be handing them out for free at annual Kickoff after he tells you your comp plan will be 3 months late.

Cons

This company brags out giving great CX, but today this only applies if you're a Cloud customer. All premise commitments to customers and partners were abandoned in favor of the relentless pursuit of Cloud that has failed to meet expectations. A comp plan that you can trust Finance to follow as much as you might trust a politician kissing babies during election season.

5.0

Oct 7, 2015

By Far the BEST Company I ever worked at

Recruiting coordinator

Recommend

CEO approval

Business Outlook

Pros

Everyone is super smart and willing to help each other out like a team. Company believes in work life balance. There are tons of opportunities for career advancement. Some of the amenities include brand new fitness facility with lockers and showers. Free sodas, fruits, coffees, noodles, play station, ping pong table, pool table, pack-man video game, ability to WFH, 24hr FREE Parking in secured Parking garage. Genesys is global and growing rapidly. I love coming to work every single day and giving the best of my aptitude and abilities.

Cons

There might be a downside considering the fact that every organization has a downside but if it was a major i would have noticed it. So far, I haven't noticed any downside for working at Genesys.

Viewing 2437 - 2439 of 2,706 Reviews

Jobs at Genesys

AI and Experience Orchestration Director (Sales Overlay)

AI and Experience Orchestration Director (Sales Overlay)

Sr. Customer Success Manager

Senior AI Architect (Presales)

Genesys

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Front End Development at Genesys

Head lost in the Cloud

By Far the BEST Company I ever worked at

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