Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,038 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 258 reviews)); "1) Work Life Balance is Good" ((in 212 reviews)); "The benefits are good!" ((in 142 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 90 reviews)); "great team and people to work with" ((in 89 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant Layoffs" ((in 45 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

1.0

Aug 21, 2015

Look at CTO's excuses here in the reviews, Cloud is dead at Genesys

Sales engineer

Recommend

CEO approval

Business Outlook

Pros

If you need to learn how to lie, this one teaches you well. Absolute lack of morals and ethics at this company, if you want to trash your name, come on board.

Cons

CTO and about a dozen people lied about "business edition" cloud at Genesys. The executives mocked technology they got through acquisition, got rid of any one who opposed them from acquisitions, then flopped with their own "in house" product. When someone blew they whistle on major stories told to customers that were lies, that person was fired, and the executives who made this mess are now busy providing software on premise because the cloud bombed so badly. Arrogance abounds. CTO sold MAJOR FORTUNE 500 companies on a cloud product that was vaporware. The cloud product now removed at just about every company that bought it after triple the deployment time stated and the phone wouldn't even ring. Where's the Magic Quadrant on this one?

3.0

Aug 19, 2015

Good for short time period

Front end developer

Recommend

CEO approval

Business Outlook

Pros

The payment is above the market average and there are many good clients to develop solutions.

Cons

There is no career plan and neither career opportunities. In the last year there wasn't any personal feedback either.

Genesys Response

10y

I agree there are many great things about Genesys. If you aren’t getting the feedback that you need, I encourage you to set up time with your manager. We have a regular feedback process called the Four Conversations, and we are in the middle of one of those conversations now; it’s a great time to connect with your manager regarding your career aspirations.You can also talk to your HR Partner if you need some guidance on these topics. ...Tracy

1.0

Aug 9, 2015

Worst company I have ever worked for

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Learn the ins and outs of the call center industry very fast

Cons

I have never worked for a company that treated their employees as badly and Genesys does. Upper management cuts corners at every turn and then blame the employees and withholds bonuses for not being able to keep up. I have had several members of management at different levels straight up lie to my face about several things. When I try to move to another department, they block me. I am overworked and underpaid and I see no reason to stay here.

Genesys Response

10y

I appreciate your taking time to provide feedback. We’ve been fortunate to be able to pay out bonuses the last few years and all employees are eligible – unlike many software companies. And while bonuses are based on company performance, they are also based on individual performance. So, if someone feels they are not fairly compensated, it’s probably because their manager has concerns about their contributions. Fortunately, we do have an open door culture, so I encourage you to talk to your HR Partner, functional leadership, or me, about the things that are bothering you. …Tracy (Tracy Cote, SVP HR)

Viewing 2449 - 2451 of 2,706 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

IT Services Specialist

Direct Response Representative

Growth Content Specialist

Senior Solution Consultant

Osaka, VA

View job

Genesys

Genesys reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Look at CTO's excuses here in the reviews, Cloud is dead at Genesys

Good for short time period

Worst company I have ever worked for

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