Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,038 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 250 reviews)); "1) Work Life Balance is Good" ((in 217 reviews)); "Benefits are great" ((in 144 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 88 reviews)); "great team and people to work with" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 41 reviews)); "No training" ((in 23 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 17 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by demographic groups

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Aug 6, 2015

Great things are Happening and their are more to come!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Genesys is truly a family. We care about each other. We want people to succeed in all facets of their life. One of the things I admire about this leadership is their ability to give employees the space to create. An example of this is Elevate. This group of youngish professionals wanted to connect with senior leadership, so they did. They hosted a Happy Hour with Tom Eggemeier, giving fireside chat. With the success of this event, they plan on having more. This is just one example of having an idea and getting the support from senior leadership to make it happen.

Cons

Better coffee makers on all of the floors, not just the 9th.

Genesys Response

10y

Thanks for your thoughtful post! I agree that for many of us, working at Genesys can feel like a family, and it's one of the great things about our culture. The recently formed Elevate group is a great example of how much employee-driven initiatives are supported; this is also true of our charitable giving Make a Difference program and our innovation group Gennovators. I also agree with you that the only good coffee machines at HQ are in our big Cafe G area, but have decided that going to another floor to get the good coffee increases my chances of meeting other employees doing the same thing and gives us a all a chance to take a break and say hi to each other! Tracy

3.0

Aug 3, 2015

Sr. HR Administrator

Senior human resources administrator

Recommend

CEO approval

Business Outlook

Pros

HR Dept is more updated, employee info is accessed electronically instead of manually like at SoundBite. Up-to-date as far as having an HR portal for both the HR department's convenience as well as for the convenience of employee's to change or look up their benefits etc. This alleviates the work load from the HR dept.

Cons

Low pay for me anyway. They are very revenue driven, employees seemed more of a number.

Genesys Response

10y

We do have a fantastic intranet and HR helpdesk, all of which were created to make things easier for our employees. When we acquired SoundBite, we did some consolidation and your role was not needed. I am sorry that you are still disappointed about this years later. I wish you all the best in your endeavors. ...Tracy

3.0

Jul 27, 2015

Good, not great

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Opportunity for lateral movement throughout the company

Cons

Too many egos, too many different views on business and not enough integrarion/collaboration with acquisitions.

Viewing 2452 - 2454 of 2,706 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

Senior Solution Consultant

Osaka, VA

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Direct Response Representative

IT Services Specialist

Customer Success Director

Genesys

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Great things are Happening and their are more to come!

Sr. HR Administrator

Good, not great

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