Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Jun 3, 2015

VP, Sales

Recommend
CEO approval
Business Outlook

Pros

Ability to make a visible difference - both within the company and with customers. Great access to senior executives. Company embraces new ideas and innovation.

Cons

Is in Daly City, as opposed to San Francisco or Silicon Valley.

5.0
Jun 3, 2015
Recommend
CEO approval
Business Outlook

Pros

As a new employee, only 2 months in, I can say that this was the best career move I have ever made and I wish that I had taken it sooner. Genesys has a collaborative environment, great people, this company cherishes it's talent and makes you feel that you are part of something wonderful...and we are. If you need anything by way of tech support, HR support, mentorship, you get the the help that you need very quickly. I have worked many years for a tech giant where the teams (functional and cross-functional) are very isolated in terms of goals and objectives, and communication streams do no flow smoothly between business silos. At Genesys, I feel that we are unified on what our company needs to achieve for us and our customers to be successful.

Cons

I can't think of any cons. I did take a cut in pay to come here, but feel that it was the best investment for my future.

5.0
May 29, 2015

Respectful Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

In general, Genesys makes it a point to provide the best working benefits it can. This includes frequent communications from the executives, good benefits, fair salaries, consistent employee review process, etc. As with any company, an employee's experience is largely based on his/her direct manager and team; however, Genesys cultivates a culture of respect. From what I've seen, poor behavior is not tolerated. People are knowledgeable, helpful and driven to succeed. Genesys' solutions are very strong and having worked in tech for a long time, I can tell you it's always great to work for an industry leader.

Cons

Sometimes takes a long time to get things done; too many opinions and committees. That said, every company has its crazy. Just depends on what you want to tolerate.

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Genesys Response
11y
Thank you for your post, and for your insightful comments. I agree that respect is a major theme in our culture, and is one of the things that makes working here a great experience. To your point on taking a long time to get things done...I agree, this is sometimes the case. The executive team realizes this too, which is why "Make it Easy" is one of our values - it's a constant reminder to do everything we can to make things easier across the board, for candidates, for customers and for each other! Regarding recognition, you're right, we have improved but can always do better! Thanks again for posting. ...Tracy
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