Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,038 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 250 reviews)); "1) Work Life Balance is Good" ((in 217 reviews)); "Benefits are great" ((in 144 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 88 reviews)); "great team and people to work with" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 41 reviews)); "No training" ((in 23 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 17 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

May 22, 2015

Great environment!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

As with any job things can get crazy - but the people on my team are great to work with and that helps balance out busier days. I get to work with a lot of smart people and I appreciate that. Stress at work is normally due to passionate responses and people working hard to make things better. We have strong technology, a good outlook, and we are in a place of change getting better all the time.

Cons

It can feel like a startup at times with all that is going on - but that is balanced with a stability no start up can match.

1.0

May 14, 2015

Lack of vision and forward thinking

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

401k match Improved on employee relations, bagels once a month, beer bash once a month, before there was nothing in regards to employee relations. Average benefits.

Cons

This is not Google or Facebook and cannot be compared to these employee centric forward thinking companies who set standards. Genesys does not set standards. No limit vacation = no vacation, when you are short staffed. You can only take one week at a time. If you don’t take vacation, there isn’t any accrual, so when you leave the company there is no pay out of accrued vacation = $0 No culture, no grass roots “genesys” culture, nothing from senior management, president, cfo or cto. A beer bash and bagels does not equal culture. Very, very limited on any stock options. No plan or thought when making acquisitions, large growth the last two years, but no plan on how to manage the growth. Lack of any vision. Let’s keep running things like we have the last 15 years. Poor support, poor execution of new software.

Genesys Response

11y

It’s nice that you notice we are doing more every day to improve the employee experience; we actually receive a lot of great comments about our cohesive sense of culture and community and the increase in leadership communication. However, sometimes beauty is in the eye of the beholder. I understand that Open Time Off policies might be confusing to some. However, to be clear, there is not a specific limit; as with most companies that have OTO programs, time off is agreed upon between the employee and their manager. Our goal is to ensure everyone has a good work/life balance and any concerns about how individual managers implement this program should come to our HR team or department VP. Regarding options, every single employee gets an option grant; a fact we are very proud of. I wish you the best in your future endeavors. …Tracy

5.0

May 7, 2015

Feels like family

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Friendly, good pay, good benefits, fun, team oriented, flexibility of hours.

Cons

Still new, so far no cons

Viewing 2470 - 2472 of 2,706 Reviews

Jobs at Genesys

AI and Experience Orchestration Director (Sales Overlay)

AI and Experience Orchestration Director (Sales Overlay)

Sr. Customer Success Manager

Senior AI Architect (Presales)

Genesys

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