Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,038 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 258 reviews)); "The benefits are good!" ((in 155 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 85 reviews)); "great team and people to work with" ((in 82 reviews)); "Great leadership and company path" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"There have been several layoffs, and some teams are already too small; compensation was capped very low compared to ININ historically, so if you are underpaid compared to your team, your manager has to take from others to give to you, and even still can't get you to where you should be." ((in 44 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,706 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,706 reviews)

Ratings by demographic groups

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Gender

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Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Mar 3, 2015

Great People. Fun learning environment. Good experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Many knowledgeable and fun people to work with. I have learned a lot in the marketing department. Learned a lot of new skills and software.

Cons

The only con that I have about this company is that my commute is 3 hours(personal problem)

Genesys Response

11y

Thanks for writing and for the positive feedback. I am sorry to hear your commute is so bad - this is not an uncommon problem in an urban environment. However, many roles at Genesys are telecommute friendly, so I encourage you to talk to your manager about whether it might be possible for you to work remotely once in a while (or more) to take the edge off. Additionally, we do offer pre-tax commuter benefits in in some locations, so you might want to check with your HR Partner to see if you qualify. For what it's worth, I bought French CD's for my commute and have been trying to use my own commute time well! A bientot!...Tracy

4.0

Feb 24, 2015

I love working here. The culture is great.

Marketing

Recommend

CEO approval

Business Outlook

Pros

Fun and supportive people to work with.

Cons

Slow promotion and paid raise is low.

Genesys Response

11y

I am happy to hear that you enjoy working here! Genesys really is a great place to work and compensation is only one factor. I always recommend that people talk to their manager, VP or HR partner with any concerns about their compensation. We are always open to conversations on this or any topic. ...Tracy

3.0

Feb 12, 2015

Standing on the verge of greatness

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Home office, innovative, flat organization, customer focused

Cons

current ownership, promoting from within is difficult and always leads to compensation issues - where Genesys don't pay the person what they are worth

Genesys Response

11y

Thanks for taking the time to post. Glad to hear that overall, you’d recommend Genesys. Having been in HR for many years, I know that sometimes people feel they have to leave and come back to get a salary increase which is really too bad and usually totally unnecessary. While there is always an exception to the rule (i.e. where a person takes a bigger role at a new company and gains new experience and wants to return to apply it), the majority of the time I see people return for the exact same amount of money they made when they left. People do this for a variety of reasons but most often it’s because they realize that while any company might have its moments, overall, Genesys really is a great place to work and compensation is only one factor. If you have concerns about your compensation or that of your team, don’t hesitate to approach your manager, VP or HR partner to discuss. We are always open to conversations on this or any topic. ...Tracy

Viewing 2491 - 2493 of 2,706 Reviews

Jobs at Genesys

AI and Experience Orchestration Director (Sales Overlay)

AI and Experience Orchestration Director (Sales Overlay)

Sr. Customer Success Manager

VP, Product Management - Core Platform Foundations

Genesys

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Great People. Fun learning environment. Good experience

I love working here. The culture is great.

Standing on the verge of greatness

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