Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)
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Tony Bates

92% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
5.0
Jun 21, 2018

Principle Solution consultant

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

world class vision in customer experience, big family where all talents live

Cons

need expand the product line more deeper and wider

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Genesys Response
8y
Thank you for your review. I agree we have world class customer experience software. That is made possible by the talented people that work at Genesys. We are always working to innovate and add new features to our products. You can check with your manager or our Product team to see what’s next. Best, Greg (Greg Buck, Global Talent Brand Manager)
4.0
Jun 19, 2018

Work life balance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible hours Amazing team mates who are willing to help out Vertical hierarchy is not felt so much

Cons

Appraisal is less No transport facility

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Glassdoor has 3,039 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.