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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      83% would recommend to a friend

      (2,706 total reviews)
      avatar

      Tony Bates

      92% approve of CEO

      84% positive business outlook

      Ratings by demographic groups

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,706 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Reviews by job title

      3K reviews
      3.0
      Jan 7, 2015

      The company has a group of very talented people and a great product for Customer Experience.

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Office culture is great: no need to work controlled by a time-clock. Time off policies are open: you simply need to discuss them with your manager. There is a "work hard, play hard" type of culture, so it is a great place to work for self-motivated folks.

      Cons

      Company was bought by private equity investors and since then tolerance to both employees and customers have changed (reduced). Personal growth is limited: you need to build a strong network of internal allies to be able to internally grow in the organization.

      avatar
      Genesys Response
      11y
      Thank you for posting and for your many positive comments. Regarding your comment about our investors, I have worked for companies financed by private equity firms in the past, and I am pleased to say that Permira is very different. They don’t only care about numbers; they care about people and actively encourage us to invest in talent. Their distinctive culture is a critical part of their global, multi-location and multi-sector approach, emphasizing collaboration, communication and team orientation. Our other owners are equally invested in our internal community, encouraging us to continue to develop our culture and independence since our spinoff from Alcatel Lucent in 2012. If you have additional concerns, I welcome your direct feedback and am always available. …Tracy
      5.0
      Jan 7, 2015

      Truly One of the Top 50 Places to Work

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      My fellow employees have such a passion about Genesys and the customer experience space, it is truly inspiring. The work life balance is good. The owners and executive team have the right balance between short-term and long-term objectives. We have made huge investments the last years into everything from R&D to Services to Marketing to Sales. People genuinely care about our customers, our partners, and their fellow employees. Paul Segre is a great CEO.

      Cons

      A lot of change has occurred the last 3 years and it will continue to occur so if yo du like change, Genesys might not be the place for you.

      4.0
      Dec 25, 2014

      Good place to start with career

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Can meet smart colleagues to work with, and learn stuffs that are new and interesting. Can get experience in agile development model, and know a bit on the tech / project we are doing would affect the business and customers

      Cons

      The cross team communication seems not that much, which may be better if different teams in different location can collaborate better.

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      ReviewsGenesys reviews

      Glassdoor has 3,038 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.