Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 258 reviews)); "The benefits are good!" ((in 155 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 85 reviews)); "great team and people to work with" ((in 82 reviews)); "Great leadership and company path" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"There have been several layoffs, and some teams are already too small; compensation was capped very low compared to ININ historically, so if you are underpaid compared to your team, your manager has to take from others to give to you, and even still can't get you to where you should be." ((in 44 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Dec 10, 2014

Great.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Everyone is passionate about building products with the best customer experience. Leadership is great. Hours are flexible. Free fruits and beverages (Markham office)

Cons

Difficult to advance in the company

1.0

Dec 9, 2014

Great product but thats the end of it

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great product on the on premise end. If you work under a good manager you can learn alot.

Cons

1. If you do not speak Russian you are doomed. Everyone just speaks in Russian and have no regard for the non-Russian speaking colleagues. For crying out loud I was at a dinner table with the CTO and he was speaking in Russian. Total disregard! 2. Pathetic management with no vision and directions. Priorities change every week and do not get communicated to everyone. 3. Alot of politics. With the acquisitions of so many companies in the past 18 months, the cloud business has become a true "House of Cards". No one gets along with the other teams and everyone has inflated egos. 4. Genesys has no clue how to run a Cloud business. Genesys has never been a cloud business but still dictates all decisions around it. Also, if you are not from legacy Genesys or Russian he doesn't care however good you are. 5. Fake reviews. From the reviews it is obvious that there is a massive HR campaign to improve their online image. HR claims they are individual opinions but do you seriously buy that. Will a HR employee actually add an honest review on Glassdoor? Will senior management really speak the truth? This was all orchestrated to attract talent into the company. 6. Mediocre office and located in Daly City! Working in the Engineering space is DEPRESSING!!! Chairs are flimsy, cheap monitors, horrendous phones and closed work spaces. The Chantilly and Somerville offices are great but working in Daly City is depressing. 7. Short term focus for IPO or sell out. 8. Constant layoffs. Seriously your job is not secured here. 9. Below market pay.

Genesys Response

11y

Genesys is a very diverse, global company. You will hear many languages on a walk around our headquarters; Russian, French, Spanish and Portuguese to name a few. As our original founders were Russian, it stands to reason that this is one of the many languages heard around the building. We embrace our diversity. Our direction and strategy are clear and are reinforced regular blogs and in quarterly Company all hands calls led by Paul, our CEO and quarterly R&D calls led by Slava, our CTO. With several recent acquisitions and focus on growth in the cloud area there has been a lot of change over the past couple of years. Overwhelmingly we’ve entered the cloud market with great success and are on very promising trajectory in that area. Regarding reviews on this site, we do encourage our employees to leave feedback. That the feedback is predominately positive is representative of most employees’ experience here, and is the reason why we’ve been ranked in the Top 50 Best Places to Work for Glassdoor. Most people won’t stay at a company where they are miserable. Why would they? From a location perspective, Daly City is conveniently located a skip from SF on BART, and there's loads of free parking if you choose to drive. If someone doesn’t like their chair or monitor, they should talk to our facilities folks and they’ll see what they can do. I encourage you to seek out someone in management or HR to discuss your concerns in person. ...Tracy

5.0

Dec 4, 2014

Positive Work Environment, New Technology, "Practical" Location

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Generally filled with sweet, down-to-earth, and relaxed - yet very smart people - Interesting new technology; high-tech - Truly a global firm - Open-door policy with management - Managers do not micro manage - you are given much flexibility to finish your tasks at a high caliber - Relatively flexible hours - Free parking - 5 minute walk from BART - High potential for the company to go public in the near future

Cons

- Though it is a very "practical" location, there is not much going on with entertainment & food at the Daly City location other than a movie theatre and Subway (but drive 5 minutes and you'll find plenty of restaurants & places to run errands) - A few mixed messages from the executive team - No communication relayed from the board

Genesys Response

11y

Thanks for your thoughtful comments. Of course, I agree with you on the positives! People here really are nice, and although that shouldn't be unusual, it is. On the constructive side, you raise some good questions. You don’t hear from our board because we operate independently; unlike some boards, they are not particularly involved in the day to day. We’d love to offer lunch every day but the businesses around would suffer, and as a result of an agreement with the landlord, this is not an alternative. We have been actively evolving our go to market strategy and I think you’ll notice the momentum growing in this area. If you have more questions or would like to discuss any of this in more detail, please feel free to come and speak with me or anyone on the leadership team! ...Tracy

Viewing 2506 - 2508 of 2,704 Reviews

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Great.

Great product but thats the end of it

Positive Work Environment, New Technology, "Practical" Location

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