Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 256 reviews)); "Work Life Balance is Good" ((in 221 reviews)); "The benefits are good!" ((in 147 reviews)); "3) Good Management" ((in 92 reviews)); "Great leadership and company path" ((in 83 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 43 reviews)); "No training" ((in 24 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Ratings by demographic groups

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Gender

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

3.0

Dec 4, 2014

Genesys is changing

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Genesys is full of bright, hard working people who are passionate about the products they develop and sell. Genesys pays well. Their software products are some of the best in the business.

Cons

The climate has become increasingly political over the last couple of years - especially in the NA sales organization. It is obvious that the company is being positioned for the short term (to sell it or go IPO) with little regard for the long term success. Customer and partner relationships are suffering heavily. Senior talent is being pushed out in many of the organizations.

Genesys Response

11y

Thanks for posting, and for your positive comments about the Company and our products! I acknowledge your feelings regarding change in the NA Sales organization. However, I can assure you that Genesys has been around for a long time and we are in it for the long term. It sounds like you are no longer with the Company, but if you have any specifics you'd like to talk through, please feel free to get in touch with me directly. ...Tracy

3.0

Dec 1, 2014

Genesys

Anonymous

Recommend

CEO approval

Business Outlook

Pros

Great people, great working environment, and great products.

Cons

Layoffs are happening very very frequently due to cutting cost and reorganization.

5.0

Nov 29, 2014

Genesys is a GREAT company to work for!!

Senior solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Compensation, personal growth, team environment, strong technical team, exciting new products and product improvements. The culture at Genesys is outstanding and very positive. The energy and level of experience surrounding employees makes Genesys a wonderful company to work for. I'm really excited to see what the future holds for all of us!

Cons

I have really enjoyed my time at Genesys and I don't really have any CONS at this point!

Genesys Response

11y

We agree that working at Genesys is truly great. It’s a combination of employees and customers that drives our success. Thanks again for your positive feedback! We love hearing that our employees enjoy working here.

Viewing 2509 - 2511 of 2,704 Reviews

Jobs at Genesys

AI and Experience Orchestration Director (Sales Overlay)

AI and Experience Orchestration Director (Sales Overlay)

VP, Product Management - Core Platform Foundations

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

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