Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 263 reviews)); "1) Work Life Balance is Good" ((in 215 reviews)); "Benefits are great" ((in 151 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 92 reviews)); "Great leadership and company path" ((in 80 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant Layoffs" ((in 47 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 11 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Ratings by demographic groups

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Aug 3, 2017

They say success is all about timing - its the right time for Genesys

Account executive

Recommend

CEO approval

Business Outlook

Pros

Amazing product portfolio and solutions business want and need. Very strong Cloud offering that spans the whole market. Strong management team with focus on employee development and individual success. Great quality of people - so many opportunties to learn from colleagues Recognised market leadership adding major momentum to prospecting engagements. Few places in the software industry where there are so many opportnties to be successful.

Cons

Culture going throught a transformation with recent aquisition however signs are possitive Normal big company decision processes can be lenghty

5.0

Aug 2, 2017

Recommended!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- work life balance - competitive benefits - pros

Cons

- not enough training cons cons cons cons cons cons cons

5.0

Aug 2, 2017

Amazing company to work for!

Vice president finance

Recommend

CEO approval

Business Outlook

Pros

Genesys has a very bright future. It has amazing technology with a clear vision and strategy. Genesys has a strong focus on employee engagement, strong leadership and an ownership structure that is long term focused and less influenced quarterly results that often leads to reactionary decisions not in the best interests of the company or employees.

Cons

Genesys is going through significant change and this can cause turbulence and a heavier workload than normal.

Viewing 2536 - 2538 of 2,707 Reviews

Jobs at Genesys

Sr. Director, Customer Success

IT Services Specialist

Principal Applied AI Engineer, Finance

Sr. Manager, Professional Services Consulting

Business Development Representative- West

Genesys

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They say success is all about timing - its the right time for Genesys

Recommended!

Amazing company to work for!

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