Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 259 reviews)); "Work Life Balance is Good" ((in 210 reviews)); "The benefits are good!" ((in 136 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 90 reviews)); "great team and people to work with" ((in 89 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 46 reviews)); "Local upper management is horrible." ((in 14 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 8 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

5.0

Sep 12, 2014

The Company that changed my entire life

Associate solutions engineer

Recommend

CEO approval

Business Outlook

Pros

I joined Genesys in February, 2014. With this company, my life has changed completely - I met new friends, gained professional experience I didn't have in all companies I worked for before combined. Even though this is a huge company, I feel that I am as important as anyone from Senior Management, as all employees are being treated equally. I would totally recommend this company for all professionals who would want to make an exciting career.

Cons

Sometimes I feel that this company pays too much attention to corporate culture, which is not a big issue at all, as it can happen everywhere.

5.0

Sep 12, 2014

Excellent place to work!!!

Senior cloud sales consultant

Recommend

CEO approval

Business Outlook

Pros

No micro management and treated very fairly and also supported, first organisation I have worked for where the VP of sales have an open door policy and ask how you are getting on. People are great very friendly and always willing to help or find help for you, training provided on a regular basis in US and Europe. Very professional environment with some witty banter thrown in for good measure. Marketing department that actually generate qualified leads. Flexible with working from home or in the office. Social gatherings after off site and on site group meetings encouraged, hard work is expected but the rewards have exceeded even my expectations.

Cons

No close places to eat

4.0

Sep 11, 2014

So far so good!

Manager

Recommend

CEO approval

Business Outlook

Pros

The People- everyone has a great attitude, terribly driven and creative. Industry Leader- I feel a great deal of proud working for a company leading the contact center software industry. Forward Thinking- I was recently hired Genesys without experience in the software/tech industry. My experience applies more to L&D and the leadership at Genesys looked past my lack of experience in the industry to take a chance.

Cons

Internal communication between the different groups needs to improve. There is so much going on and the company is gong in so many different directions that is seems everyone is working in their silo and not communicating with the "outside"world. .

Viewing 2554 - 2556 of 2,704 Reviews

Jobs at Genesys

AI and Experience Orchestration Director (Sales Overlay)

AI and Experience Orchestration Director (Sales Overlay)

VP, Product Management - Core Platform Foundations

VP, Global Sales Operations

Genesys

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The Company that changed my entire life

Excellent place to work!!!

So far so good!

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