Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 83% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 249 reviews)); "The benefits are good!" ((in 152 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 86 reviews)); "great team and people to work with" ((in 83 reviews)); "Great leadership and company path" ((in 79 reviews))

What are the cons of working at Genesys according to real employee reviews?

"8. Constant layoffs." ((in 45 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 14 reviews)); "constant change, lack of communication, no managerial support, constant favoritism" ((in 10 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

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Genesys

Genesys reviews

4.2

83% would recommend to a friend

(2,704 total reviews)

Tony Bates

92% approve of CEO

84% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Sep 7, 2014

Great Place to work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I find managers at Genesys to be opne to innovation and new ideas. with a fast paced environment, Genesys is willing to be agile and adapt to an industry that doesnt stand still but is able to do this but maintain a "samll comapny" feel oin its company culture and values.

Cons

th pace can sometimes be a bit overwhelming.

4.0

Sep 7, 2014

Great company with a lot of potential for growth

Associate ps consultant

Recommend

CEO approval

Business Outlook

Pros

I like the fact that I have the ability to work from home or out of the office; gives great flexibility. The employees are very friendly and there is a lot of co-operation between consultants when working on projects. The company has a very strong customer base at the high end of the market but is also making strides in the mid market.. Much of its growth has been inorganic, though. I also like the idea of the Associate program as it gives new recruits the opportunity to learn in the classroom setting and apply those skills in the field. The pay is good but could be better and the benefits are excellent. The annual COMPASS event where most employees converge to learn and have fun is GREAT!!!!

Cons

Given the fact that the company is undergoing a transformation, changes are taking place and there can sometimes be confusion in some of the business processes.

5.0

Sep 6, 2014

Genesys is a software technology leader

Manager

Recommend

CEO approval

Business Outlook

Pros

growth potential, technology, benefits, spirit

Cons

growing fast and need to ensure everyone understand the vision

Viewing 2578 - 2580 of 2,704 Reviews

Jobs at Genesys

Associate Corporate Counsel

Director, Events, Americas

Sr. Manager, Transformation Strategy

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