Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,035 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 262 reviews)); "The benefits are good!" ((in 145 reviews)); "3) Good Management" ((in 84 reviews)); "great team and people to work with" ((in 81 reviews)); "Great leadership and company path" ((in 78 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant Layoffs" ((in 46 reviews)); "Local upper management is horrible." ((in 14 reviews)); "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" ((in 9 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

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Genesys

Genesys reviews

4.2

82% would recommend to a friend

(2,703 total reviews)

Tony Bates

91% approve of CEO

84% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Mar 3, 2014

Great place to work, stable company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great success record and lots of new growth and opportunity present for existing employees. Being part of something that you know won't go away anytime soon is great for employees with families. We've got a lot of historical data to work with, and new ideas and drive to innovate. We are leaders in our industry and we'll continue to stay out front with the acquisitions and new products we are rolling out.

Cons

We should continue to focus on improving collaboration across teams. For such a large workforce across so many countries we are succeeding but we could do better.

Genesys Response

12y

Thanks for posting! Scaling and innovation are key initiatives for us; we appreciate your continued feedback and ideas. We’re glad to have you as a part of the team!

3.0

Mar 3, 2014

Good place to learn

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good place to learn telecom products and to enrich your skills

Cons

Management is supportive. I didn't find anything needs to be improved

2.0

Feb 17, 2014

Good pay, but success based primarily on politics.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Smart people as individuals, competitive environment not conducive to collaborative

Cons

Lack of clear objectives and budget

Genesys Response

11y

Thank you for posting your concerns; I’m sorry we won’t have a chance to address them with you personally. I’ll be sure to share your comments related to your former department with the appropriate leader. Thanks for writing. ...Tracy

Viewing 2623 - 2625 of 2,703 Reviews

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Genesys

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Ratings by category

Ratings by demographic groups

Reviews by job title

Great place to work, stable company

Good place to learn

Good pay, but success based primarily on politics.

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