Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)
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Tony Bates

91% approve of CEO

83% positive business outlook

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews
4.0
Dec 13, 2008
Recommend
CEO approval
Business Outlook

Pros

Although Genesys is no longer a start up, it is still a very dynamic company with tremendous engineering talent. It's a company which is mostly filled with very intelligent, hard working, and helpful people. It is still a very profitable and growing organization, and has been a very stable and reliable company to work for for a long time. The management structure is very flat, and very few people take offense at criticism of perceived deficiencies, and usually some action is taken to improve them. Employees at Genesys are open minded, results oriented and realistic, and that is what makes it a great place to work. Genesys remains squarely in the forefront of it's industry, far more visionary than it's competitors.

Cons

Genesys has never really been very well organized in terms of internal processes. As the company grows these poorly organized processes are beginning to affect the responsiveness and effectiveness of the organization. Although progress is made every year in this respect, it is never quick enough to match the needs of this growing company.

5.0
Dec 13, 2008
Recommend
CEO approval
Business Outlook

Pros

It is a very strong company and enable you do move around and work in different capacities.

Cons

ALU ownership and the pains of going from a smaller company to a bigger one. Also, some of the management positions could be held by better qualified people.

5.0
Jun 12, 2008
Recommend
CEO approval
Business Outlook

Pros

Genesys is in a great position to continue growing. Product architecture is solid (compared to other similar software) and the company takes time for internal releases to enhance architecture for flexibility, reliability, and performance. There are a variety of different platforms to work with, from a technical perspective. There are excellent opportunities for product training, and employees are encouraged to engage in self-development. Benefits are respectable, and management allows decision making from the bottom. The corporate culture is great; even though they are owned by a larger corporation (Alcatel-Lucent), the feel is more like that of a small company. They don't have "meeting-itis" and speaking up is encouraged.

Cons

If I had a bunch of negative things to say, I wouldn't work here.

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Glassdoor has 3,036 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.