Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,035 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at Genesys to a friend and 84% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 262 reviews)); "The benefits are good!" ((in 145 reviews)); "3) Good Management" ((in 84 reviews)); "great team and people to work with" ((in 81 reviews)); "Great leadership and company path" ((in 78 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant Layoffs" ((in 46 reviews)); "Local upper management is horrible." ((in 14 reviews)); "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" ((in 9 reviews)); "Experienced some bullying from C" ((in 6 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , San Jose , Remote , Phoenix , Washington , Charlotte , Austin , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

82% would recommend to a friend

(2,703 total reviews)

Tony Bates

91% approve of CEO

84% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,703 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Nov 1, 2014

A company to work for where everyday is a great day!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

It's a company that expects you to be accountable for your day to day working life but in return you get a great opportunity to learn, grow and develop a career. I have been here for many years now and the company still feels as fresh as it did when I first started. It's definitely a culture that requires you to be self-sufficient, find your own answers and put in a dedicated shift. However you definitely feel that everyone is doing the same and therefore part of a bigger family all fighting for the same cause!

Cons

Growing at a fast rate and people doing multiple jobs. A mid-size company that feels like a start-up and therefore not all processes, and/or tools are there for your day to day job. Means that in many cases, you have to be the person that finds the answer and simply you have to take risk and get things done.

5.0

Oct 31, 2014

Great environment can offer opportunities to grow and learn

Vice president

Recommend

CEO approval

Business Outlook

Pros

Genesys offers an environment where you can get opportunities to grow, extend your knowhow, be in contact easily with management learning and listening and contributing with your field experience

Cons

Genesys is a dynamic company in a trasformation process to grow on different market segment. Genesys has a wide portfolio product and solutions and need spend time to be able to learn and understand everything. My feeling working in Genesys is to be always a student to prepare some exam and your teacher that give you the vote are our customer. This require a lot of effort and passion

5.0

Oct 1, 2014

Simply a great place to work.

Business consultant

Recommend

CEO approval

Business Outlook

Pros

As Genesys is a innovative and fast pace there is always opportunity to grow your experience. In a open culture you can share ideas and add your own contribution in a great way. There are many opportunities to grow your career. A mix of entrepreneurial style but highly professional makes it a great place to work. Something we ask ourselves often, what can I do to grow Genesys?

Cons

Consider Genesys only if you're looking for a job which isn't precisely defined. Don't expect 9 to 5 mentality. You can always do more then your official job profile tells you and in fact that's the essence of the great culture at Genesys. Go beyond borders. Be open for change. Think ahead. If that doesn't fit you, Genesys isn't your company.

Genesys Response

11y

Thank you for posting! We really appreciate your contribution and insights, and we're glad we are communicating well for you - always room to us to improve, though, so we'll keep working on it!

Viewing 2650 - 2652 of 2,703 Reviews

Jobs at Genesys

Director, Events, Americas

Senior Customer Success Manager

Growth Content Specialist

Genesys

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A company to work for where everyday is a great day!

Great environment can offer opportunities to grow and learn

Simply a great place to work.

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