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      Genesys

      Engaged Employer

      Genesys reviews

      4.2

      82% would recommend to a friend

      (2,704 total reviews)
      avatar

      Tony Bates

      91% approve of CEO

      83% positive business outlook

      Ratings by category

      4.3

      Culture & values

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      3.9

      Senior management

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      3.0
      Nov 13, 2009

      Good for some, Bad for some

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company is a market leader in its area: Contact Centre software. Sales and other "profit centre" compensation is quite good. The product is strong, engineering people are great. UK Office is central for EMEA (for now, at least). New building will be finished in 2010.

      Cons

      With latest crisis and integration with Alcatel-Lucent, "Cost centre" compensation is often at the bottom level of "Position in Range".

      3.0
      Nov 12, 2009

      May be finally time to buy Rosetta Stone for French...

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Category and technology leader provides certain clout in the space. Culture is good for entrepreneur types and thus allows for good flexibility and autonomy. Compensation is competitive.

      Cons

      The organizational structure (or lack thereof) can be both confusing and counterproductive. Long-term direction isn't well communicated or understood (maybe nobody really knows?) Some organizations have redundant goals and objectives that seem like "empire-building." Can be a very political place to work--seen lots of back-stabbing and finger pointing to get ahead. Senior Management (VP & above) have very little turnover, so little influx of new ideas. Fairly limited upward mobility for individual contributors. Many people stay at the same level for years and leave for a title promotion. Much of the above could be due to the uncertaintuy of the ALU integration plan. Alcatel is going to take this thing over in a big way, if it hasn't already. It will not be the same moving forward (may be a pro to some?).

      4.0
      Sep 30, 2009

      Review of Genesys

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      good place to work if you are looking to grow professionally and personally ... company provides an environment that allows for career growth laterally and cross-functionally . the agility and dynamic culture at this company grooms employees in how to learn to adapt quickly and be flexible.

      Cons

      benefits are average and foggy weather is a typical day at headquarters!

      Viewing 2692 - 2694 of 2,704 Reviews
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      Glassdoor has 3,036 Genesys reviews submitted anonymously by Genesys employees. Read employee reviews and ratings on Glassdoor to decide if Genesys is right for you.