Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 247 reviews)); "Benefits are great" ((in 137 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 94 reviews)); "great team and people to work with" ((in 83 reviews)); "Great leadership and company path" ((in 80 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant layoffs." ((in 42 reviews)); "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" ((in 9 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What Genesys locations have received the highest employee ratings?

Annapolis , Miami , Atlanta , Chantilly , Durham , Raleigh , Boston , Menlo Park , Chicago , Indianapolis

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Genesys

Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)

Tony Bates

91% approve of CEO

83% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.2

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

4.0

Sep 28, 2012

Nice company with potential in growth

Technical support analyst

Recommend

CEO approval

Business Outlook

Pros

The potential in growth in Genesys is very big if you are smart and have the right involment with the appropriate people. Environment is very friendly.

Cons

Benefits are not so great in terms of insurance in EU, but in Canada they are great! Big work overload is always present... long hours no extra payment. Salaries are low compared with comparable IT companies.

4.0

May 31, 2012

Company in transition; Great future potential

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great, dedicated people, awesome products, exciting market

Cons

Two years under Alcatel lucent sucked life, structure, resources and leadership away from genesys. Private equity firm restoring independence, but the transition is somewhat chaotic. Leadership is trying to do the right thing, but appears to be afraid to make some of the tough decisions needed to chart a successful course. Communication is lacking, though they are trying. Very challenging for women to get promoted above director in this company.

5.0

May 12, 2012

Fantastic company to work for.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Senior management is striving to become an industry leader and involving the employees at every step.

Cons

Working many hours to attain new management goals.

Viewing 2692 - 2694 of 2,704 Reviews

Jobs at Genesys

Customer Service Coordinator

Director, Business Process Excellence

Sr. Manager, Transformation Strategy

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Nice company with potential in growth

Company in transition; Great future potential

Fantastic company to work for.

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