Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,036 reviews left anonymously by employees. This rating has been stable over the past 12 months. 82% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Genesys?

82% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.2 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (21) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 247 reviews)); "Benefits are great" ((in 137 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 94 reviews)); "great team and people to work with" ((in 83 reviews)); "Great leadership and company path" ((in 80 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant layoffs." ((in 42 reviews)); "Poor management and so much favoritism that an outsider doesn't have much a chance unless he/she gets lucky" ((in 9 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What Genesys locations have received the highest employee ratings?

Annapolis , Miami , Atlanta , Chantilly , Durham , Raleigh , Boston , Menlo Park , Chicago , Indianapolis

Skip to content Skip to footer

Notifications

Genesys

Genesys reviews

4.2

82% would recommend to a friend

(2,704 total reviews)

Tony Bates

91% approve of CEO

83% positive business outlook

Ratings by category

4.3

Culture & values

4.3

Diversity & inclusion

4.2

Work/Life balance

3.9

Senior management

3.9

Compensation and benefits

3.7

Career opportunities

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,704 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Apr 26, 2012

Great place to be

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

A cause with great technology. Being our own company will make a lot of difference going forward, already visible around me

Cons

No downsides, flying coach maybe but that is part of the game:-) attracting more university gads would e an added value I guess

4.0

Feb 2, 2010

Big changes with integration in to Alcatel

Senior sales engineer

Recommend

CEO approval

Business Outlook

Pros

Great culture and people who care about each other

Cons

Being integrated into a money losing Alcatel

4.0

Aug 25, 2009

good place to work in general, but depends strongly on who your manager is

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

* good products * good internal communications * market leadership * reasonable processes * depending on your immediate team: good team spirit * good reward system

Cons

* alcatel-lucent as aparent company can make life difficult * growingly complicated processes * politics in certain areas * management not extremely capable

Viewing 2695 - 2697 of 2,704 Reviews

Jobs at Genesys

Customer Service Coordinator

Director, Business Process Excellence

Sr. Manager, Transformation Strategy

Genesys reviews FAQs

Related searches: Genesys jobs | Genesys salaries | Genesys benefits | Genesys interviews

Reviews Genesys reviews

Genesys

Genesys reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great place to be

Big changes with integration in to Alcatel

good place to work in general, but depends strongly on who your manager is

Jobs at Genesys

Genesys reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Genesys reviews FAQs

Jobs at Genesys