Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 255 reviews)); "Benefits are great" ((in 142 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 89 reviews)); "Great leadership and company path" ((in 80 reviews)); "great team and people to work with" ((in 69 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant layoffs." ((in 44 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 10 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,707 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

3.0

Feb 17, 2021

History repeating...

Sales development

Recommend

CEO approval

Business Outlook

Pros

Great team of highly talented SDR’s.

Cons

Several weeks into the new year and no direction from leadership. Territory assignments have not been released and targets aren’t expected to be shared for several more weeks. Time is ticking and the delay is only affecting our bottom line.

2.0

Nov 16, 2020

Good company- but could be great

Customer support

Recommend

CEO approval

Business Outlook

Pros

Access to latest Genesys technologies

Cons

Lack of professional development focus

4.0

Nov 19, 2018

Grass isn't always greener - being at THE leader is a great place to be

Account executive

Recommend

CEO approval

Business Outlook

Pros

Great sales comp plans with achievable goals. Genesys products are amazing. Genesys is the market leader in CX for a reason, and I'm happy to be representing Genesys products in the market place. I would hate to leave and go compete against them. Genesys has a great vision and published product roadmap, and they seem to execute on that roadmap pretty accurately with published timelines. Genesys has a large channel partner base which is continually growing. Open time-off policy is a nice perk.

Cons

Genesys is still working out some growing pains associated with the ININ acquisition, but things are getting much better. Upper level management is a bit out of touch with the real needs in the field and the day to day battle with our competitors, but again, it is getting better. Great branding in the large enterprise space, but Genesys suffers with brand recognition in the small to medium enterprise space. This negatively affects lead generation and the amount of deals that Genesys competes in. Genesys is not as channel partner friendly as they should be, but it is getting better.

Viewing 280 - 282 of 2,707 Reviews

Jobs at Genesys

Business Development Representative - Public Sector (Higher Education and Academic Medical Centers)

VP, Product Management - Core Platform Foundations

Customer Success Director

AI and Experience Orchestration Director (Sales Overlay)

Genesys

Genesys reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

History repeating...

Good company- but could be great

Grass isn't always greener - being at THE leader is a great place to be

Jobs at Genesys

Genesys reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Jobs at Genesys

Genesys reviews FAQs