Is Genesys a good company to work for?

Genesys has an overall rating of 4.2 out of 5, based on over 3,039 reviews left anonymously by employees. This rating has been stable over the past 12 months. 83% of employees would recommend working at Genesys to a friend and 83% have a positive outlook for the business. The best reviews about Genesys have been left by employees working as Software Engineer(Internship) , Senior Account Executive and Associate Software Engineer .

Does Genesys pay their employees well?

According to anonymously submitted Glassdoor reviews, Genesys employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Genesys. This rating has been stable over the past 12 months.

How satisfied are employees working at Genesys?

83% of Genesys employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Genesys 4.3 out of 5 for work life balance, 4.3 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Genesys?

Software Engineer (158) , Senior Software Engineer (105) , Account Executive (72) , Associate Software Engineer (47) , Director (41) , Sales (39) , Senior Account Executive (38) , Technical Support Engineer (37) , Solutions Consultant (34) , Manager (29) , Senior Technical Support Engineer (24) , Consultant (23) , Software Developer (23) , Marketing (22) , PS Consultant (21)

What are the pros of working at Genesys according to real employee reviews?

"The people are great and very passionate." ((in 255 reviews)); "Benefits are great" ((in 142 reviews)); "Also a great management and HR team that never loses the focus on the employee !" ((in 89 reviews)); "Great leadership and company path" ((in 80 reviews)); "great team and people to work with" ((in 69 reviews))

What are the cons of working at Genesys according to real employee reviews?

"Constant layoffs." ((in 44 reviews)); "Upper management is slowly improving, but overall are not receptive to solutions offered by even experienced employees." ((in 15 reviews)); "It appears that hikes are influenced more by favoritism and internal politics than by merit and performance." ((in 10 reviews)); "Experienced some bullying from C" ((in 7 reviews))

What are employees saying about Genesys layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Genesys layoffs and their outlook for job security at Genesys in 2026.

What are the top reviewed Genesys locations?

Indianapolis , Daly City , San Francisco , Raleigh , Menlo Park , Salt Lake City , Boston , Durham , New York , Chicago , Burlington , Chantilly , Annapolis , Los Angeles , Atlanta , Dallas , Miami , Austin , San Jose , Remote , Phoenix , Washington , Charlotte , Jacksonville , Orlando , Saint Louis , Portland , Alpharetta , Research Triangle Park , Arlington

Genesys reviews

4.2

83% would recommend to a friend

(2,707 total reviews)

Tony Bates

92% approve of CEO

83% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (2,707 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Genesys has an employee rating of 4.2 out of 5 stars, based on 2,707 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Genesys employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

3K reviews

4.0

May 27, 2022

Great place to work for a year or two.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great co workers. Open time off. Always something new to learn.

Cons

Record yoy growth, but 3 percent raises? The cost of living in RDU is raising, but your salary isn’t…

5.0

Feb 17, 2022

What a great time to be at Genesys!

Global vice president

Recommend

CEO approval

Business Outlook

Pros

Genesys is at a pivotal moment, we have amazing technology, are leaders in our space and we are poised for significant growth! We have multiple opportunities for development and growth and we are hiring. We've been very focused on inclusion and belonging and we are seeing great impact from this work and the work in partnership with our sustainability team. This makes it more than just a job, but a place you can feel good working at. I am loving all the exciting change and am looking forward to another amazing year.

Cons

Sometimes it can be overwhelming with so many priorities, but we are being very intentional about where we focus this year.

1.0

Apr 15, 2021

Not a good company

Software developer

Recommend

CEO approval

Business Outlook

Pros

Close to home that is it

Cons

Rude management, hostile work environment, stressful, huge work load

Viewing 277 - 279 of 2,707 Reviews

Jobs at Genesys

Direct Response Representative

IT Services Specialist

Technical Lead - Workday Adaptive Planning

Bilingual Agentic AI and NLU Engineer (English & Spanish)

Sr. Full Stack Engineer, Web

Genesys

Genesys reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place to work for a year or two.

What a great time to be at Genesys!

Not a good company

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