Poor benefits. There's no sick time, no vacation time, only PTO. And they just changed their attendance policy to take away any PTO time from you anytime you miss time, which makes it difficult to plan a vacation. It also creates an incentive to come to work sick, which in a call center environment is not good. This is further incentivized because if you miss a day without a doctor's note, you get attendance points, which can prevent bonuses, promotions, or lead to termination. So if you have little cold and need to miss a day, you have to go spend your money on a doctor or else you get punished. It's a horrible policy and shows how little Genpact cares for their employees.
Genpact can also be untruthful, if not outright liars. In the interview I was told I would get a shift around 10am or 11am. That turned out to be wrong and was 1pm in reality. Our first pay date was wrong too and half my training class had incorrect pay rates for the first few weeks. I was never given a chance to change schedules as I was told either. Just so much being jerked around. Because of all these problems they have staffing issues as well. Everything is a mess and seems to only be getting worse.
