Pros
There is nothing positive in here
Cons
- You have to do several jobs (even if you belong to a designated team) and get only one pay check. If you are on the inbound phone team you will have to take calls, do emails, take chats. Even when you are on your break they ask you to jump in and take a call. - Not enough employees. Everybody quit working for this place and those who don't quit are fired because they don't reach the unrealistic metrics set up by the upper management that doesn't have a clue of what are they doing. - Worst Upper management ever. The hire ups will request thing from the reps, but they have never grab a call, shadow a call/chat. They just want to look good in front of the client, setting impossible goals to reach, which destroys the access to the bonuses. - The worst morale ever. For the management you are not a human being, you are just numbers. Zero company activities to build team spirit. - Not enough employees. The upper management doesn't want to hire more people as simple as that, and the current agent are burn out taking 20 or more calls per day, chats, etc. - THIS IS NOT A MARKETING COMPANY, THIS IS A CALL CENTER.