1. Draconic micromanagement - team leaders contact employees outside of working hours to enquire about a 1-minute break taken outside the given interval. Upper management encourages team leaders to personally keep tabs on every single movement of the employees. Bathroom breaks are counted. I have been contacted by one of them to be asked why I haven't logged in that day - I had already given my leave notice weeks before...
2. Miserable atmosphere
3. Unhelpful staff and rude management - 4 witnesses heard one of the managers call the people in their team "idiots" and "cattle".
4. No repercussions for unwanted behavior - the aforementioned manager was never apprehended.
4. No growth potential - agents are promised during recruiting and onboarding that changing projects is a possibility in the case they don't resonate with the activity of the current project. Once placed in production, they were explicitly told that a project shift was impossible due to "undisclosed reasons". Management blatantly contradicts themselves.
5. Salaries are not paid correctly - the company offers weekend, night-shift, and bank holiday bonuses. None of them are paid correctly. There were situations when only half of the salary was paid, and instances when salaries were doubled with no logical explanations. And yes, they do provide pay slips, which 9 out of 10 times had incorrect numbers and dates, to justify the incorrectly paid amount.
6. Subhuman working conditions - bathrooms have been often described by employees as "biohazards" - no soap, no paper, no means of drying hands, grimy toilets, and stained floors. Kitchens were a disaster - overflooding trash bins, rotten food in every fridge, coffee machines pouring brown water from lack of clean filters. Unbearable smells.
7. Dehumanizing "rewarding systems" - employees have been promised a performance bonus. It never happened. Instead, they were "treated" with rotten fruit and expired yogurts.
8. Racism - local employees were exempt from the rigorous micromanagement mentioned above. Foreign employees have always been the most subjected to it. HR refuses to get involved.
9. Lack of transparency and communication - each level of management has different information and conveys it to the employees haphazardly. Rules are enforced overnight with no prior communication towards either group of people (be it other levels of management, or agents).
10. Lack of overall structure and a perpetual feeling of scrambling to get through the day given the chaotic information given to agents every day.
11. Lack of proper onboarding and training - the onboarding consisted of spending 3 weeks in a room together with a small group of people, alone, left to watch company promotional materials. The training was supposed to be consisted of an intense schedule and a lot of information. Instead, our trainer offered one 1h-long session per day. The rest of the day we were supposed to just spend there, with no further guidance or assistance. We did not have access to extra materials, in order for us to either to learn more or simply just keep us distracted from boredom. At the end of the training, we were subjected to a test. The trainers solved the tests themselves for us, in order to ensure that there were no failures. People ended up working while having no idea what to do or how to get answers.
12. Foreign higher management with no knowledge of local labor law trying to impose a system that isn't fully compliant with local law or local contract legal structure.
