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      Genuine Parts Company

      Engaged Employer

      Genuine Parts Company reviews

      3.3

      57% would recommend to a friend

      (554 total reviews)
      avatar

      Will Stengel

      52% approve of CEO

      46% positive business outlook

      Ratings by category

      3.7

      Work/Life balance

      3.5

      Diversity & inclusion

      3.4

      Compensation and benefits

      3.3

      Culture & values

      3.0

      Senior management

      3.0

      Career opportunities

      Genuine Parts Company has an employee rating of 3.3 out of 5 stars, based on 554 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Genuine Parts Company employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      554 reviews
      2.0
      Jan 29, 2014

      A culture of negativity towards customers

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong company financially, with a large market share and long history of financial success.

      Cons

      The entire culture, from the top down, is one of arrogance when dealing with customers. I think the culture has been created over many years knowing NAPA store owners have limited options to go with someone else. Customers are treated with respect in-person, but then put down and talked about negatively behind closed doors. There is no respect for the customer.

      4.0
      Jan 8, 2014

      One of the last major corporations where employees are people, and not just numbers

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loyalty to employees Financial Stability Well managed TONS of career opportunities Perfect atmosphere for the RIGHT person to drive change Develops GREAT leaders

      Cons

      Antiquated culture is very change resistant Data issues make it difficult to accurately measure business results Little accountability

      2.0
      Jan 7, 2014

      Old School = Fool

      District sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people and customers I would say the product lines but all of you're competitors have the same lines some have better line.

      Cons

      Good lord where do we start? Top heavy in managers and most of them are lazy and arrogant. Even the new managers they are hiring adapt to this Old School management style two weeks into the job. Politics run all over the place and there are so many layers of management you don't know who's ass to kiss to get ahead in this place. (I am not an ass kisser so that's why I am stuck) People are not promoted for knowledge and job performance, they are promoted if they fit the network. Practices and tools in this company are so out dated it is laughable. I had a meeting with a competitor that is so far ahead of NAPA/GPC it was astounding. CRM is a joke cataloging is a joke the management is a joke.

      Viewing 532 - 534 of 554 Reviews
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      ReviewsGenuine Parts Company reviews

      Glassdoor has 605 Genuine Parts Company reviews submitted anonymously by Genuine Parts Company employees. Read employee reviews and ratings on Glassdoor to decide if Genuine Parts Company is right for you.