This has been a fragmented and confused businesses since mid-2006. Once the wheels came off the bus with the recession, things got bad. While this was true across the industry it was especially bad for Genworth as the company was exposed to financial services in wealth management and insurance/risk products; as well, they had significant exposure in housing. A real double whammy.
As the business began to recover, a senior leader was brought that inevitably has caused significant harm to part of the insurance business. Definitively, he lied to associates and national clients. He "moved on" a few months after things went very bad -- you can connect the dots. While I hope things get fixed, we currently have people running parts of the business with little to no experience - real amateurs.
Several long term leaders that were trusted and liked were run out of the business in the last 2 years. There is no trust with much of the functional front line leadership.
