GitLab reviews

3.4

53% would recommend to a friend

(740 total reviews)

Bill Staples

38% approve of CEO

37% positive business outlook

GitLab has an employee rating of 3.4 out of 5 stars, based on 740 company reviews on Glassdoor which indicates that most employees have a good working experience there. The GitLab employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

740 reviews
1.0
Mar 22, 2024
Recommend
CEO approval
Business Outlook

Pros

Great colleagues. Remote working, yearly SKO’s

Cons

Three years ago, GitLab was considered a leading company. However, since then, it has increased its pricing by 600% and shifted its product focus from SCM and CI/CD solutions to a single platform solution. Despite leadership claiming that this aligns with industry trends, many customers are resistant to consolidating their tools into one platform, especially with a vendor known for frequent price increases. The company's sales environment is very toxic and favours agreeable people who do not challenged the weak leadership and management. This leads to a culture of favouritism where the most celebrated account executives are normally the least experienced so you’ll learn nothing here. The majority of account executives achieve less than 50% of their sales targets, and even when sales are made, commissions are often lost if customers leave, a frequent occurrence due to the mentioned issues. Last year GitLab broke records for customer churn due to failed leadership and strategy of which the account executives paid the price. Despite these challenges, GitLab reports record profits, although this success is not reflected in the performance of most sales staff, with a significant turnover among new hires and a general atmosphere of underachievement. This strategy may serve to facilitate staffing adjustments without the need for layoffs, as evidenced by the entire SMB team being dismissed with minimal compensation along with account executives who challenge management on these problems. Presidents Club attendees includes mostly people who have not even hit 100% speaking to this toxic culture of underperformance. Management's reluctance to engage in constructive dialogue about these issues is attributed to their lack of experience in solution selling and reliance on the company's previous success. This has led to a culture where underperformance is the norm, and critical voices are silenced or encouraged to leave, further exacerbating the toxic work environment. Avoid joining GitLab. Doing so may hinder your career growth, result in underachievement and insufficient compensation, and place you under the direction of inexperienced leaders. These leaders are likely to focus on their past achievements at other companies, often in a self-aggrandizing manner, without offering meaningful guidance or support. Management are externally scared to have a two way conversation about the failures The successful account executives are the youngest and least experienced but as they don’t challenge management they are rewards through a system of favouritism to get the most fruitig account patches. If you want to succeed here I would suggest stroking managements ego and hopefully they will make you successful through assigning you the most adventagiihs accounts. Most account executives are hitting less than 50% attainment and even when they do sell something the commision is normally taken away as at GL if a customer leaves (lots do for reasons mentioned) then the revenue you lost counts against your target,

avatar
GitLab Response
2y
Thank you for sharing your experience of working at GitLab. Regarding the sales environment and team dynamics you've described, it is concerning to hear you perceive a disconnect between your experience and our core values. Creating a supportive, inclusive, and achievement-oriented culture is a top priority and we would encourage you to discuss your concerns with your manager or People Business Partner. It’s important to note that some of your comments do not accurately reflect our sales approach. Our move to a single platform solution aims to streamline customer workflows in line with industry trends and while we’ve had one price increase in the past 4 years, our sales leaders are confident this positions GitLab for long-term success. With this shift, we will continue to support our SMB customers through a dedicated, global SMB Advocate team. We appreciate your feedback and are committed to continuous improvement and open communication to ensure GitLab is a rewarding place for everyone.
1.0
Mar 20, 2024

Heaven turned to Hell....

Recommend
CEO approval
Business Outlook

Pros

- You have the opportunity to meet and collaborate with exceptional individuals who are experts in their respective fields, from whom you can learn a great deal.

Cons

Upon joining this company, it felt like a dream come true, and for slightly more than a year, that sentiment remained true-until the arrival of new management. I can't speak on behalf of individuals beyond the sales team, but within our sales department, very little from our management surprises us anymore, and sadly, it's rarely in a positive light. To say the environment is toxic would be an understatement. My everyday routine consists of micro-management, highly unrealistic expectations, a dearth of transparency and trust, a relentless influx of information, perpetually shifting priorities, chaos, miscommunication, and an overwhelming, unreasonable amount of pressure that continually accumulates. This has become the norm at work now. Not to mention the dismissals and resignations left and right. It's very disappointing to see such a great, inspiring, modern, people oriented and innovative sales organisation turn into such a toxic turmoil of never ending conflicts, politics, and disheartened individuals, losing sight of it's core values and causing unnecessary distress among its team members. It was also very surprising to see how quickly it all went downhill and how just a few managers can have such a tremendous impact on an entire organisation.

5.0
Mar 17, 2024

Innovative DevSecOps products

Recommend
CEO approval
Business Outlook

Pros

- Innovative Work - as a product manager, you may have the opportunity to work on cutting-edge technologies and solutions, and in a very collaborative environment.

Cons

- Resource constraints and shifting priorities that could impact the ability to execute certain projects. - Products are often technically complex

Viewing 253 - 255 of 740 Reviews

Glassdoor has 808 GitLab reviews submitted anonymously by GitLab employees. Read employee reviews and ratings on Glassdoor to decide if GitLab is right for you.