Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Glassdoor

      Part of Indeed

      Engaged Employer

      Glassdoor reviews

      3.8

      66% would recommend to a friend

      (1,112 total reviews)
      avatar

      Owen Humphries

      84% approve of CEO

      38% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.2

      Work/Life balance

      4.1

      Culture & values

      4.1

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Glassdoor has an employee rating of 3.8 out of 5 stars, based on 1,112 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      3.0
      Jul 23, 2022

      Growing pains

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The culture! Love love love the culture and the people and genuinely love the work that we are doing here.

      Cons

      Days can be very long and the workload very draining. We have a partnership with Indeed that still has its growing pains. I find myself working very late hours and not having much (or all) of a work life balance. We have unlimited PTO but I’m very scared to use it. This is my first sales role where we have quarterly quotas and account changes and it’s very hard to build relationships and consistency with your accounts. Love the work I’m doing, but it’s very overwhelming and internal help/support is hard to find as we don’t have direct point of contacts for departments. There’s just a lot on our plates :(

      avatar
      Glassdoor Response
      3y
      Thank you for your thoughtful feedback. I am so glad that you love the culture and the work you are doing at Glassdoor. Our work matters so much and is impacting the lives of others each and every day! Thank you for recognizing that and investing your valuable time and effort in support of our mission. I’m grateful for you, and I am sorry that you are feeling underappreciated, overwhelmed, and afraid to use your PTO. Please, use it! We do not want you to burn out. You are right, it has been a fast-paced and particularly demanding year. We are hiring and promoting more people than we have in recent times and as a result, encountered new challenges and a lot of change. The good news is that we are aware of many of the problems you face and are systematically working to tackle them. We have smart, dedicated cross-functional partners who work with us daily. They truly want to make our lives better by improving processes and making it easier to do our jobs. Though there are some aspects of our work (account transitions) that we can’t alter as much as others, we are working hard to make improvements to lessen the disruption. Thank you for highlighting the most concerning aspects of your work, it helps me prioritize. Finally, I appreciate your advice. We will continue to add headcount and have launched our new onboarding program to support our new hires. We’re rebuilding our training programs and will offer more in-person training so that you and your colleagues will have the opportunity to learn and grow together. We are absolutely sensitive to burnout, but I will ask my leaders to be on the lookout as you advised. Please know, that you’re welcome to reach out to me directly, valerie.roush@glassdoor.com if you need to talk. I am listening and value your opinion. If you have additional ideas about information transfer of accounts, please share them. We want to continually improve this process. --And finally, know that I am grateful for YOU and the hard work that you are doing each day. I will strive to acknowledge you and the sales team more. I know that I have not done enough. Thank you again for your candor. I’m glad you work on our Sales Team at Glassdoor. We are fortunate to have you. Val Roush, Interim Head of Sales
      5.0
      Jul 12, 2022

      Glassdoor leads with transparency!

      Senior customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - I genuinely enjoy my day-to-day job & coworkers - Glassdoor really encourages feedback. Taking it a step further, Glassdoor implements change directly from that feedback. I have never seen a company action feedback as quickly as Glassdoor! - Leadership cares about its employees & embodies transparency - The culture has remained strong even in a virtual world. The commitment to continuous D&I efforts is another strong pro of the company. - Good overall benefits package including unlimited PTO & monthly company holidays - I also appreciate how the company has responded to recent newsworthy events in support of our employees. It truly means a lot to me in turbulent times

      Cons

      - There can be delays due to internal system errors from time to time which can make tasks tedious at times - The partnership with Indeed has had growing pains, but I will say it seems that further integration will help ease some of that frustration

      avatar
      Glassdoor Response
      4y
      Thank you for sharing your perspective as a Sr. CSM at Glassdoor! One thing that really sticks out to me is your experience with seeing that your feedback is not only heard, but actioned on. This means a lot as we do our best to listen through a variety of forums such as our bi-annual employee engagement survey, upward feedback, pulse check surveys, Fishbowl, etc. I'm also glad to hear you are experiencing a strong and positive culture despite being remote. This is not easy to do, so it's up to each of us to try new things, give feedback, and not settle for the status quo! As for what you've shared on challenges, we've definitely heard this around systems and admin linked to our partnership. Agreed that we are making progress with integrations and this will remain a focus on how we can minimize the pains here. Finally, I think what you share about growth paths for experienced CSMs is spot on as our CSM team has become more tenured in the past couple years. It's top of mind for our CSM leaders as we clarify competencies and differences in roles and levels, and ensure that our most senior team members feel they can continue to grow and expand their role. Thanks for sharing and being a part of the CS team! - Kira Dewey, Interim Head of CS
      5.0
      May 26, 2022

      Great Culture

      Enterprise account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      A great company to grow and achieve the goals you set for yourself!

      Cons

      Like any Saas company changes are often.

      avatar
      Glassdoor Response
      4y
      Thank you for sharing your feedback. I am so glad you recognize and are part of the great Glassdoor culture. It's incredible that you are setting and achieving goals for yourself to help us GROW! We cannot succeed without driven, goal-oriented people like you. --And you’re right, we have experienced and will continue to experience a lot of change. In SaaS companies, the agility and adaptability of the people are key to success. Thank you for your contributions to Glassdoor, your transparency about who we are, and for being part of the Glassdoor team! - Val Roush, Interim Head of Sales
      Viewing 343 - 345 of 1,112 Reviews
      Related searches: Glassdoor jobs | Glassdoor salaries | Glassdoor benefits | Glassdoor interviews | Glassdoor conversations
      ReviewsGlassdoor reviews

      Glassdoor has 1,268 Glassdoor reviews submitted anonymously by Glassdoor employees. Read employee reviews and ratings on Glassdoor to decide if Glassdoor is right for you.