Is Glassdoor a good company to work for?

Glassdoor has an overall rating of 3.9 out of 5, based on over 1,268 reviews left anonymously by employees. This rating has decreased by 7% over the last 12 months. 66% of employees would recommend working at Glassdoor to a friend and 38% have a positive outlook for the business. The best reviews about Glassdoor have been left by employees working as Analyst , Employer Branding Specialist and Account Manager .

Does Glassdoor pay their employees well?

According to anonymously submitted Glassdoor reviews, Glassdoor employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Glassdoor. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Glassdoor?

66% of Glassdoor employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Glassdoor 4.2 out of 5 for work life balance, 4.1 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Glassdoor?

Account Executive (74) , Sales (52) , Customer Success Manager (46) , Software Engineer (35) , Account Manager (32) , Senior Account Executive (27) , Sales Development Representative (26) , Enterprise Account Executive (24) , Senior Software Engineer (23) , Marketing (16) , Employer Branding Specialist (15) , Intern (14) , Analyst (12) , Enterprise Account Manager (12) , Director (11)

What are the pros of working at Glassdoor according to real employee reviews?

"My teammates were really great people and did a lot to help me get up and running." ((in 215 reviews)); "We have preserved our great benefits package despite our growth and maturity as an employer." ((in 94 reviews)); "Great work life balance!" ((in 70 reviews)); "Glassdoor was a great place to work, but leadership made poor decisions around the direction of the products." ((in 51 reviews)); "I was lucky with a great manager (not true for everyone :( )" ((in 45 reviews))

What are the cons of working at Glassdoor according to real employee reviews?

"The biggest con for me is the low salaries" ((in 18 reviews)); "Training and development were left on the shoulders of each manager at Glassdoor." ((in 11 reviews)); "Lack of diversity." ((in 8 reviews)); "2. Top management is trying to do a good thing and raise a problem of diversity and inclusion, but it feels like there is more concentration on hire new people instead of making a place comfortable for existing one" ((in 3 reviews))

What are employees saying about Glassdoor layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Glassdoor layoffs and their outlook for job security at Glassdoor in 2026.

What Glassdoor locations have received the highest employee ratings?

Canton , San Diego , Sausalito , Atlanta , San Francisco , Mill Valley , New York , Chicago , Los Angeles , Austin

Glassdoor reviews

3.9

66% would recommend to a friend

(1,113 total reviews)

Owen Humphries

84% approve of CEO

38% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.2

Work/Life balance

4.1

Culture & values

4.1

Compensation and benefits

3.6

Career opportunities

3.5

Senior management

Glassdoor has an employee rating of 3.9 out of 5 stars, based on 1,113 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Glassdoor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

1.0

Mar 3, 2020

RUN AWAY FROM CUSTOMER SUCCESS

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Mostly friendly people Nice office in West Loop

Cons

Where do I begin.... Incompetent managers that can’t really help us do our jobs better- things are always breaking down and we have to face the brunt of it when customers complain. Recently switched all of Customer Success to hourly vs. salaried, yet we have the same quota and additional KPIs to meet to make a fraction of what our Sales counterparts make. The CS org already does most of the heavy lifting for the Sales team, (building decks, running calls, and teeing up opportunities) it wouldn’t be that difficult for us to learn how to send contracts out. Switching CS to hourly is not going to incentivize us to “deliver great client experiences” instead you’re telling us to view our jobs as a paycheck.

Glassdoor Response

6y

Dear Chicago CSM Thanks for taking the time to share your perspective and sorry for the delayed response at my end. I would want you and all of our CSMs to feel that you’re getting the support that you need from your Manager. To the extent you don’t believe this is the case, I hope you’ll take the opportunity to share feedback on what is missing with them directly, their Manager, our Senior Director of CS or myself. “Manager” was among the highest rated dimensions in our last engagement survey for CS, so I would hope that we can address the root cause of your concerns here. In relation to the transition of CSMs roles to non-exempt, I understand that moving to hourly-pay is a change that will take some getting used to. This should not reduce your annual earnings (it could actually increase due to overtime) and now that we have implemented open-PTO for all non-exempt roles, you won’t be disadvantaged in relation to potential vacation time. Regarding the existence of a pay differential between Sales and CS, I can understand your concern. Sales and CS are different functions and the market data that I have seen indicates that a difference in pay is typical for these roles. You have my commitment to continue evaluating the magnitude of the difference and more broadly, to ensure that CSM pay is both fair and motivating. Chris, VP Customer Success

2.0

Oct 16, 2018

Highly political environment

Marketing coordinator

Recommend

CEO approval

Business Outlook

Pros

Glassdoor provides individuals starting out a great opportunity for learning how to operate at a very high caliber, use data to prove a point and take on challenging work.

Cons

The environment here is highly political. If you’re not having lunch with the right people, going to most social events or making the right friends, it will be difficult to climb the ladder here.

Glassdoor Response

7y

Dear Glassdoor Marketing Alum, Thank you for taking the time to share your feedback. We value hearing what's going well and what we can improve upon. We strive to provide transparency in decision-making, to provide clear and actionable feedback to team members in support of professional growth, and to cultivate a meritocratic culture. I'm sorry to hear that you had a different experience. I appreciate you sharing your experience so that we can understand where we may have fallen short of our ambitions. Best wishes in your new role. - Amanda, VP Marketing

1.0

May 11, 2020

Unkept Promises from the CEO

Senior account executive

Recommend

CEO approval

Business Outlook

Pros

Was once a strong brand and product that was far ahead of the competition. Had a really strong culture Used to have a good path for progression

Cons

The CEO is not truthful to his employees. The CEO does not provide transparency and is unfit for leadership Glassdoor is likely getting phased out with Indeed taking over both brands

Viewing 40 - 42 of 1,113 Reviews

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RUN AWAY FROM CUSTOMER SUCCESS

Highly political environment

Unkept Promises from the CEO

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