Glassdoor reviews

When I started at Glassdoor they were very much a company that wore their values on their sleeves. Heck I would say till this day they still do that to a degree. However, the reason it felt they followed their morals was due to how the company would always have us heavily involved in important topics like company direction. So, whenever something negative happened or we had to make a tough call it felt justifiable and relatable. However, Glassdoor was acquired part way though my tenure. I have seen this before and how it can completely change a company and of course feared the worse. However, they said much would not change and little did to their credit. Well that was till 2020 hit us… The company stopped talking to us directly and even our managers and continuously made decisions at what felt like a drop of a hat. We often see meetings put on our calendar that were not planned to randomly announce some sort of company wide change. Our mangers would often be aghast as they were cut off from the loop of information as well. Some of these changes removed large benefits, complete reconstructing of our teams and products, and leaning on outside resourcing vs using internal resources. Honestly, things you expect almost like a trope after a company has been an acquired. They also recently laid off a bunch of people with a same day of notice. As a company that is fueled by fantastic people and (was?) is a great company culture you made a decision that prevented us from giving proper goodbyes. This is not something that would have ever happened if it were a year or two ago. Glassdoor is slowly losing what made it unique and I imagine you wait a year or two before joining. I am sure there will be even bigger changes they make down the road that will completely change the shape of the company. Who knows maybe it will be a good company to work for still but I doubt the “people” aspect will ever be the same.

The direction Glassdoor is taking seems unclear to me, and the lack of innovation is concerning. The product team does not listen to what the customers are asking for or excited about. It seems like directors and VPs are focused on reorganizing how the company works internally more than focusing on innovation. There are constant shifts in KPIs, org structure, and quotas that make everything seem arbitrary. This year, the CSM leadership changed the metric which 70% of our bonus is paid out on, and gave us no way of tracking our progress to reaching that quarterly goal! I appreciate change and trying new things, but it's really concerning when your pay is affected by changes that you can't track. With all the org changes come lots of internal meetings that managers are always stuck in. It seems like instead of being on the floor with the individual contributors, managers/ directors are constantly in strategy meetings. Besides team meetings and 1:1s, there is very little involvement/ personal connection between leadership and individual contributors. A lot of first time managers/ directors. Lastly, we use a data tool to create custom presentations for enterprise clients that barely works. Our systems are so out of date, that it takes 15 min - 2 hours to download a custom report for a client. This drains a lot of time, and creates frustration.