Globe Life reviews

2.9

46% would recommend to a friend

(605 total reviews)

Frank Svoboda and J. Matthew Darden

68% approve of CEO

55% positive business outlook

Globe Life has an employee rating of 2.9 out of 5 stars, based on 605 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Globe Life employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

605 reviews
1.0
May 20, 2024

Customer Service

Recommend
CEO approval
Business Outlook

Pros

Security, stability, culture, diversity, equity, and inclusion

Cons

MLM, Con, Fraud,pressure people for referrals so their friends and family can “get access to exclusive union benefits.”

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Globe Life Response
2y
Thank you for your review of your Globe Life employment. We're sorry to hear your current experience isn't meeting your expectations. Your situation is not indicative of our training or management style, and we apologize this is your experience. We invite you to email us at feedback@globelifeins.com with any other relevant department and manager details (along with this review) so we can look further into your experience and the improvements that are needed in your department. Thank you for sharing this with us. We look forward to hearing back from you soon.
4.0
May 6, 2024
Recommend
CEO approval
Business Outlook

Pros

- Hours were very manageable. - The workload was never tough, just tedious. - Supervisors are very understanding & accommodating of problems or issues you might have throughout the work day.

Cons

- Outbound calls, so customers can often answer pretty upset. - Management was constantly changing rules & information. - You have to make a certain amount of calls per hour or else you'll get reprimanded regardless of the circumstances.

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Globe Life Response
2y
Thank you for your feedback and for your service to Globe Life and our customers. We're glad you appreciated the management support and the manageable work hours. We also appreciate and welcome your suggestions. If you could please send us any additional details to feedback@globelifeins.com so that we can look further into the improvements that are needed in your former department. We look forward to hearing back from you soon.
2.0
Dec 13, 2023

Not Happy

Recommend
CEO approval
Business Outlook

Pros

I have really nice teammates

Cons

Pay isn't the best. Hard to get help and you never get a clear cut answer on what you can and cannot do. EVERYONE always has a different answer. The handle time isn't realistic and the customers always talk about how rude the agents are.

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Globe Life Response
2y
Thank you for your review of your Globe Life employment. While we're happy you're enjoying your team members, we're disappointed to hear your current experience isn't completely meeting your expectations. Your situation is not indicative of our management style, and we apologize that this is your experience. We invite you to email us at feedback@globelifeins.com with any other relevant department and manager details (along with this review) so we can look further into your experience and the improvements that are needed in your department. Thank you for sharing this with us. We look forward to hearing back from you soon.
Viewing 208 - 210 of 605 Reviews

Glassdoor has 701 Globe Life reviews submitted anonymously by Globe Life employees. Read employee reviews and ratings on Glassdoor to decide if Globe Life is right for you.