In most areas of the company we are outsourcing though. It is hurting moral in it's entirety and it is hurting our culture deeply. We are no longer a secure company. Everyone is looking over their shoulder wondering what team is going to get cut next and who's job will be given to contractor next quarter. It doesn't make for loyal employees, which leads to low quality output, low quality output leads to bad customer experience and a bad customer experience leads to churn. Its just a bad business move and it is unfortunate that the pinching of pennies has come as at the cost of the working culture we are known for.