Pros
GoFundMe has great pay and excellent benefits. As an employee you enjoy lots of bonuses, funding for meals, fun outings (when possible), stock options, full health benefits, access to mental health support, and many other perks. The people they hire are genuinely kind, good, and talented people. The work you do is fulfilling. GoFundMe has become a household name and is an avenue of support for a lot of folks who wouldn't find financial support elsewhere. GoFundMe is doing great as a company and is growing quickly.
Cons
GoFundMe "Runs Lean" which basically means they are perpetually short staffed and a large workload falls on a smaller number of employees rather than hiring to keep up with their rapid growth. There are less opportunities for upward mobility and to be 'promoted from within'. In Customer Support, management is young and inexperienced. They do not know how to treat people's time as a limited resource and manage accordingly. There is blatant favoritism and a culture of toxic positivity. There are metric expectations which are very high and there is a problem with team members inflating metrics in an effort to keep their jobs. Rather than fix the problem at the root they fire anyone they catch inflating metrics although it's a widespread problem. If you don't inflate metrics you often struggle to keep up and are treated poorly. I was trained by three different agents at three different times on how to inflate metrics. They always acknowledged it was wrong and always said something like: 'you do what you have to'. Other agents also shared similar experiences and yet management wouldn't change the expectations. Instead, they create a culture of instability and fear. It's a huge problem that leads to burn out. While they talk a lot about empathy, that is rarely extended to employees in customer support. I witnessed team members get fired when difficult life circumstances interfered with their ability to meet high metric standards. It was hard to witness and was demoralizing.
