Gong reviews

4.4

91% would recommend to a friend

(514 total reviews)
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Amit Bendov

98% approve of CEO

91% positive business outlook

Gong has an employee rating of 4.4 out of 5 stars, based on 514 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Gong employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

514 reviews
2.0
Oct 11, 2024
Recommend
CEO approval
Business Outlook

Pros

+CEO is top notch +Product is best in class (albeit losing ground to competitors) +Company is growing and scaling again

Cons

+No culture at all, especially in CS (filter reviews for Customer Success and you'll see how poor it has been lately) +Extreme process oriented to the point of overkill. Internal meetings galore. +CS leaders seem more anxious than their reps leading to a fear based model and constant second guessing of your work and if you're doing a good job. +Targets constantly move, changes constantly happen (while this is normal in the start up world it seems like there's no clear vision or prioritization of work/life bandwidth) +Growth conversations and actually developing as an employee and human take a backseat to ensuring your renewals come through or whatever leadership tells you is on fire currently

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Gong Response
1y
Thank you for your feedback and for acknowledging the strengths of our CEO and product. At Gong, we prioritize transparent processes that empower employees to succeed. While we recognize there’s always room for improvement, we’ve made significant strides this year in clearly communicating our goals, vision, and the rationale behind changes. Our goal is to provide Gongsters with the information they need without adding unnecessary pressure, and we apologize if that hasn’t been your experience. -Suni Lobo
3.0
Oct 2, 2024
Recommend
CEO approval
Business Outlook

Pros

-Incredibly talented and generally very helpful sellers - most people who work here will almost always say yes if you ask for help, and I had incredible mentors who helped me while I learned to sell at Gong -If you're into the culture I can best describe as 'LFG', it can be a really fun place to work if you're bought in to the culture -Product/role responsibilities change a lot - so you stay on your toes and learn to be adaptable -Managing customer accounts gives you more easy wins and a higher ability to attain quota, in my experience -Amit is a genuinely awesome person - most of the leadership feels pretty approachable (they sit next to you in the office and chat, and are super willing to help with intros where they can) -Product innovation is best-in-class

Cons

-Front line managers are hit or miss (with levels of compassion, ability to teach and structure skills development, etc) - some of them only care about themselves so if you're at 60% and one of your teammates is at 140%, they don't care, cuz it averages out to 100% for them -There's a big focus on monthly quota, even though we're technically quarterly - at times, there was pressure from upper management to force unnatural timelines, which felt slimy to me -The new CRO has brought a different culture, which to me, has bred a fear based atmosphere - here are a few examples: ->For SKO last year, he recommended everyone read the book the obstacle is the way, which essentially gave this message: 'don't let your feelings distract you from working hard, and always work harder' -> Sending an EOQ email telling us how many seconds are in a day, and to be conscientious that if we're not using time effectively, we're wasting it -> He shared that our target for attainment was x% of reps at x% -people were above the threshold he shared, and yet were still put on coaching plans (not saying this was his fault/decision, but, there's clearly some misalignment] -Lack of diversity in the sales org (which was already bad, but, has been furthered by the SLC office opening) Overall, this job requires a LOT of time and energy and the expectations are high - prospect (huge emphasis on this), manage new biz deals, renewals, new product sales, stay up to date on product/competitive changes - overall, you will learn a TON, but, be prepared that at times, the office culture feels like the only thing that matters is quota, everything is urgent, and you should always be doing more - the role will set you up to progress (whether internally or externally) and you will learn so much, but, make sure you're committed and have a strong why for being there, because it will require a lot from you

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Gong Response
1y
Thank you for your thoughtful feedback. It's great to hear about your positive experiences with the talented team, approachable leadership, strong mentors, and opportunities to learn and innovate. Your insights on areas for improvement—especially front-line management, the pace of work, and diversity—are valuable. We're committed to building a supportive, inclusive culture with a balanced approach to work-life. Continuous improvement is a priority, and we appreciate you sharing your perspective. -Suni Lobo
4.0
Sep 19, 2024

Sales manager comp

Recommend
CEO approval
Business Outlook

Pros

Fair and competitive in market and can hit full OTE

Cons

Turnover at times makes it hard to hit full OTE

Viewing 73 - 75 of 514 Reviews

Glassdoor has 529 Gong reviews submitted anonymously by Gong employees. Read employee reviews and ratings on Glassdoor to decide if Gong is right for you.