Is Goodwill a good company to work for as a Customer Service Representative?

Customer Service Representative professionals working at Goodwill have rated their employer with 4.1 out of 5 stars in 46 Glassdoor reviews. This is a higher than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Customer Service Representative Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Customer Service Representative interview questions at Goodwill .

Does Goodwill pay Customer Service Representative employees well?

Customer Service Representative professionals rate their compensation and benefits at Goodwill with 2.6 out of 5 stars based on 46 anonymously submitted employee reviews. This is 7.4% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative salaries at Goodwill.

How happy are Customer Service Representative professionals working at Goodwill?

98% of Customer Service Representative employees at Goodwill would recommend their employer to a friend. This rating has increased by 1% in the past 12 months. Customer Service Representative professionals have also rated Goodwill with a 4.9 rating for work-life-balance, 3.8 rating for diversity and inclusion, 2.6 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (499) , Sales Associate/Cashier (321) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 572 reviews)); "Flexible hours and good if you’re in school" ((in 193 reviews)); "Good work environment very easy going" ((in 118 reviews)); "They also were great for the employees" ((in 118 reviews)); "flexible schedules are nice when they occur" ((in 110 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 894 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 269 reviews)); "Upper management does not care if you are trying your best" ((in 200 reviews)); "No training provided for positions that should have training." ((in 96 reviews)); "Low salary and not good working" ((in 87 reviews))

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Goodwill

Goodwill Customer Service Representative reviews

4.1

98% would recommend to a friend

(46 total reviews)

Catherine Meloy

100% approve of CEO

70% positive business outlook

Ratings by category

4.9

Work/Life balance

3.8

Diversity & inclusion

3.2

Senior management

2.6

Culture & values

2.6

Compensation and benefits

2.6

Career opportunities

Customer Service Representative employees have rated Goodwill with 4.1 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have an excellent working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

46 reviews

4.0

Dec 9, 2025

Good

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

When it’s slow it’s a chill job environment.

Cons

Management not good, “client” comes in and bosses everyone around

5.0

May 18, 2025

Customer Service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working at Goodwill was awesome! The staff members assisted w/ answering questions, etc. I honestly had an awesome time and believe this position is huge for people w/ disabilities such as Autism or Down Syndrome. I really found my team lead to be awesome!

Cons

They ended up disposing of items that people such as the homeless could've used in the long run. That's my only complaint.

1.0

Apr 1, 2025

CSR

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Uniforms provided Scheduling Hours Coworkers

Cons

Pay Management Coworkers Environment Customers

Viewing 1 - 3 of 46 Reviews

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Goodwill

Goodwill Customer Service Representative reviews

Ratings by category

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Good

Customer Service

CSR

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