Is Goodwill a good company to work for as a Lead Store Associate?

Lead Store Associate professionals working at Goodwill have rated their employer with 3.0 out of 5 stars in 347 Glassdoor reviews. This is a lower than average score with the overall rating of Goodwill employees being 3.2 out of 5 stars. Search open Lead Store Associate Jobs at Goodwill now and start preparing for your job interview by browsing frequently asked Lead Store Associate interview questions at Goodwill .

Does Goodwill pay Lead Store Associate employees well?

Lead Store Associate professionals rate their compensation and benefits at Goodwill with 2.9 out of 5 stars based on 347 anonymously submitted employee reviews. This is 3.5% better than the company average rating for salary and benefits. Find out more about Lead Store Associate salaries at Goodwill.

How happy are Lead Store Associate professionals working at Goodwill?

49% of Lead Store Associate employees at Goodwill would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Lead Store Associate professionals have also rated Goodwill with a 2.7 rating for work-life-balance, 3.3 rating for diversity and inclusion, 2.8 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 587 reviews)); "Flexible hours and good if you’re in school" ((in 195 reviews)); "They also were great for the employees" ((in 122 reviews)); "The work environment was good" ((in 111 reviews)); "flexible schedules are nice when they occur" ((in 107 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 901 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 270 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "No training provided for positions that should have training." ((in 94 reviews)); "Low salary and not good working" ((in 85 reviews))

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Goodwill

Goodwill Lead Store Associate reviews

3.0

49% would recommend to a friend

(347 total reviews)

Catherine Meloy

55% approve of CEO

48% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Career opportunities

2.9

Compensation and benefits

2.8

Culture & values

2.7

Work/Life balance

2.5

Senior management

Lead Store Associate employees have rated Goodwill with 3.0 out of 5 stars, based on 347 company reviews on Glassdoor. This indicates that most Lead Store Associate professionals have an average working experience there. Goodwill is rated in line with the average (within 1 standard deviation) by Lead Store Associate professionals compared to other employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

347 reviews

4.0

Jan 23, 2026

It's pretty easy and low stress.

Store associate

Recommend

CEO approval

Business Outlook

Pros

You receive holiday pay 8 times a year.

Cons

You have to wait a week to buy items that came out during the current week.

4.0

Jan 20, 2026

It's alright

Store associate

Recommend

CEO approval

Business Outlook

Pros

Theres a lot of diversity.

Cons

Can be a bit stressful.

4.0

Jan 18, 2026

Challenging work

Store manager

Recommend

CEO approval

Business Outlook

Pros

Flexible schedule and and very good pto. 6 weeks of vacation after 5 years

Cons

Payroll is challenging. Very labor intensive and no job growth after store manager status. There are no district manager positions

Viewing 4 - 6 of 347 Reviews

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Goodwill

Goodwill Lead Store Associate reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

It's pretty easy and low stress.

It's alright

Challenging work

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