Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,757 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 40% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (500) , Sales Associate/Cashier (321) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 567 reviews)); "Great coworkers and a fun enviorment" ((in 394 reviews)); "Flexible hours and good if you’re in school" ((in 198 reviews)); "They also were great for the employees" ((in 117 reviews)); "Good work environment to be a part of" ((in 113 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 885 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 272 reviews)); "Upper management does not care if you are trying your best" ((in 199 reviews)); "The staff is usually all special needs with no training." ((in 89 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(964 total reviews)

Catherine Meloy

51% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

964 reviews

Reviews about "Culture"

Return to all reviews

1.0

Jul 2, 2021

Low Quality Management

Front end cashier

Recommend

CEO approval

Business Outlook

Pros

Pays decently for the region. Has important job search assistance for public/community.

Cons

Unprincipled CEO (& Mgmt). Company needs to operate honestly and mentor mgmt with ethics. Need for honesty & transparency around social programs. Great need for fairness/equality/compassion towards its employees. In short, get a new CEO.

2.0

Jun 29, 2021

Bad culture and leadership

Workforce development

Recommend

CEO approval

Business Outlook

Pros

The experience gained, coworkers, and PTO time were all great. These things made it difficult to leave the job.

Cons

Senior leadership in workforce development is bad and makes the culture awful to be in. There is no sense of direction, things change day after day, and you are essentially walking on eggshells every day. Everything is a numbers game. There is very little work life balance. Employees are not valued by senior leadership. All in all, the biggest problem was the leadership, or disorganized dictatorship, in workforce development.

2.0

Jun 29, 2021

Bad management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Easy hire, high turnover due to treatment by call center managers and operations manager of call center. Hidden racism toward blacks

Cons

Easy fire, easy fire, easily fired

Viewing 415 - 417 of 964 Reviews

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