Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,757 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 40% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (500) , Sales Associate/Cashier (321) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 587 reviews)); "Flexible hours and good if you’re in school" ((in 201 reviews)); "They also were great for the employees" ((in 121 reviews)); "Good work environment to grow" ((in 112 reviews)); "flexible schedules are nice when they occur" ((in 108 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 896 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 201 reviews)); "The staff is usually all special needs with no training." ((in 93 reviews)); "Low salary and not good working" ((in 88 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(965 total reviews)

Catherine Meloy

51% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

965 reviews

Reviews about "Culture"

Return to all reviews

3.0

Aug 9, 2020

No opportunity to advance or even get a small raise

Ecommerce lister

Recommend

CEO approval

Business Outlook

Pros

Laid back work environment, great people, no quotas, benefits after a few months

Cons

No cost of living increases, no merit increases....I knew people that had been there 3 or 4 years and were still making $8. This was in 2019. That's not a living wage. We were a profit center for the company but they did not share the wealth. I am sure that the manager got bonuses but we sure did not. They were also quick lecture you if a customer sent in a question about an item you listed or god forbid an item that sold and arrived different than you described it.

2.0

Aug 8, 2020

Worst management

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hours are flexible, after 9 your home.

Cons

They pay the minimum wage. There is never enough workers cuz everyone is always leaving and the ones that stay end up doing the work of five, management is always pressuring the workers, they don’t respect their employees.

2.0

Aug 7, 2020

Goes against what they stand for.

Assistant store manager

Recommend

CEO approval

Business Outlook

Pros

No good qualities at all

Cons

Management talks about employees behind their back, and threaten their jobs constantly

Viewing 526 - 528 of 965 Reviews

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Jobs at Goodwill

ADC Associate - Retail Store