Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,756 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 40% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (321) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 584 reviews)); "Flexible hours and good if you’re in school" ((in 200 reviews)); "work environment is good and" ((in 115 reviews)); "They also were great for the employees" ((in 113 reviews)); "flexible schedules are nice when they occur" ((in 106 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 907 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 268 reviews)); "Upper management does not care if you are trying your best" ((in 197 reviews)); "No training provided for positions that should have training." ((in 99 reviews)); "Being watched by cameras while getting paid minimum wage" ((in 86 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

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Goodwill

Goodwill reviews

3.2

46% would recommend to a friend

(9,253 total reviews)

Catherine Meloy

51% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,253 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

3.0

Aug 26, 2014

Life changing, great atmosphere to be in, and always meeting people doing good deeds.

Retail associate

Recommend

CEO approval

Business Outlook

Pros

You meet interesting people everyday, and if your a people person you will love working here. You get to see all the great things people donate, and sales... Sales?? always low prices.

Cons

The down side to this job is only standing up all day working long hours and only having a thirty minute break. But they work with you as far as needing time off, and accommodating you to whatever it is to be comfortable. They have taught me good team morals and that it is a good work ethic to be at.

4.0

Aug 26, 2014

ok

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

its a pretty decent atmosphere no pressue

Cons

please please please more Pay

4.0

Aug 25, 2014

Success is not over looked!

Store manager

Recommend

CEO approval

Business Outlook

Pros

Learning experience, great people, good pay, awesome customers

Cons

Under staffed!!! Sometimes overwhelming because of no staff

Viewing 8680 - 8682 of 9,253 Reviews

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Jobs at Goodwill

Child Support Officer

General Clerk I (Postal/Mailroom)

Child Support Officer

Donated Goods Donation Attendant Part Time