Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,753 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 40% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 579 reviews)); "Great coworkers and understanding store manager" ((in 386 reviews)); "Flexible hours and good if you’re in school" ((in 188 reviews)); "Most of the employees are friendly and willing to help" ((in 116 reviews)); "work environment was good for me" ((in 112 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 892 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 267 reviews)); "Upper management does not care if you are trying your best" ((in 203 reviews)); "No training provided for positions that should have training." ((in 93 reviews)); "Low salary and not good working" ((in 93 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

Goodwill reviews

3.2

46% would recommend to a friend

(9,251 total reviews)

Catherine Meloy

50% approve of CEO

40% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.0

Culture & values

3.0

Work/Life balance

2.8

Senior management

2.8

Compensation and benefits

2.8

Career opportunities

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,251 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

9K reviews

4.0

Jul 21, 2014

Goowill is always looking for ways to help those who help themselves

Administration

Recommend

CEO approval

Business Outlook

Pros

The ability to grow and learn in several areas at one. It's not just sitting at a desk all day, it's also being a part of the community and networking which I enjoy.

Cons

Not enough vacation time and long days. Hours are 8-5 (which most jobs in this type of office setting is 8-4 or 9-5). I got one week of vacation when I started, but it won't be until the END of year 2 before I earn enough PTO to take barely one week off....and that's if I don't get sick or have to use a vacation day here and there. We get 3 sick days which 3 out of 365 is just not enough. It takes more than 3 days to recover just from a cold or flu!

1.0

Jul 20, 2014

slave/back breaking labor for peanuts.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is nothing decent nor kind to say about Goodwill industries of Denver.

Cons

I'll list them because like legion there are many: 1.Donation attendants do everything from hauling furniture to training the newcomers and get no respect nor recognition for their efforts 2.extremely low pay for the work demanded. 3.management has no idea what peak hours/day means and will only schedule up to four people to handle weekend after sale days. 4.trucking seems to be unmanaged and does whatever it wants and only seems to come on time if a district manager gets on the phone. 5.don't expect any advancement whatsoever if you are not a manager. 6."raises" do not exist.

2.0

Jul 20, 2014

Desperate last resort

Donation attendant

Recommend

CEO approval

Business Outlook

Pros

Not gonna lie, but the bosses are mostly amazing, the head manager does keep her temper. It maybe okay as a High School student's first job but other than that, it is an "okay" job.

Cons

Hours are very flexible, other parts of management are not really the most fair. They can schedule you for full time for the entire year and still call you part time. Often during the other three seasons other than summer that you will get scheduled the morning shift due to its high student to adults ratios.

Viewing 8725 - 8727 of 9,251 Reviews

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Goowill is always looking for ways to help those who help themselves

slave/back breaking labor for peanuts.

Desperate last resort

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