Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,752 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 40% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (300) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are the pros of working at Goodwill according to real employee reviews?

"Great people and flexible with work hours" ((in 570 reviews)); "Flexible hours and good if you’re in school" ((in 200 reviews)); "They also were great for the employees" ((in 120 reviews)); "work environment is good and" ((in 118 reviews)); "flexible schedules are nice when they occur" ((in 106 reviews))

What are the cons of working at Goodwill according to real employee reviews?

"Low pay and you must spend time propping up employees who can’t get the job done" ((in 894 reviews)); "Company keeps bad managers in power while the store can’t keep a staff BECAUSE of the bad management." ((in 269 reviews)); "Upper management does not care if you are trying your best" ((in 198 reviews)); "No training provided for positions that should have training." ((in 97 reviews)); "Low salary and not good working" ((in 87 reviews))

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

Goodwill reviews

3.2

46% would recommend to a friend

(9,250 total reviews)

Catherine Meloy

50% approve of CEO

40% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (9,250 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,250 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

9K reviews

5.0

May 23, 2014

Great place to work

Cashier

Recommend

CEO approval

Business Outlook

Pros

Great company to work for respectfull individuals.

Cons

work hard not enough pay

5.0

May 20, 2014

Teammates are supportive, with a relaxed work environment.

Quality sorter

Recommend

CEO approval

Business Outlook

Pros

You get great benefits, even for part time. There are opportunities to move into another position at your current store, or another store. They are helping the environment greatly by keeping tons and tons of stuff out of the landfill. They have two classifications for full time. One is full time 40 hours, the other full time 30 hours.

Cons

On feet all day.

1.0

May 19, 2014

Miserable to the core.

Dsp, crma, case manager

Recommend

CEO approval

Business Outlook

Pros

Being able to help others who cannot help themselves in the homes for developmentally disabled was wonderful, even if it was all to line the pockets of the Goodwill execs. They are laughing all the way to the bank.

Cons

The discrimination against men in this company is outrageous. Also, the favoritism runs rampant there. In my short time at Goodwill, we had more than one employee (one was our manager) caught lying and stealing for the purpose of lining their own pockets with the money that belonged to the clients who were developmentally disabled. Doesn't get much worse than that. Those who are favorites can sit around all day while those who work hard (being a man makes it that much harder) are persecuted because they are not in the "in" crowd. DON'T WORK FOR THIS COMPANY as a DSP or CRMA. DO NOT DO IT, NO MATTER WHAT.

Viewing 8782 - 8784 of 9,250 Reviews

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Jobs at Goodwill

Donation Center Attendant

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great place to work

Teammates are supportive, with a relaxed work environment.

Miserable to the core.

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Jobs at Goodwill