Is Goodwill a good company to work for?

Goodwill has an overall rating of 3.2 out of 5, based on over 9,749 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 46% of employees would recommend working at Goodwill to a friend and 39% have a positive outlook for the business. The best reviews about Goodwill have been left by employees working as Intern , Administrative Assistant and Career Navigator .

Does Goodwill pay their employees well?

According to anonymously submitted Glassdoor reviews, Goodwill employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at Goodwill. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Goodwill?

46% of Goodwill employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Goodwill 3.0 out of 5 for work life balance, 3.0 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Goodwill?

Sales Associate (545) , Cashier (498) , Sales Associate/Cashier (320) , Retail Sales Associate (299) , Donation Attendant (276) , Assistant Manager (203) , Store Manager (179) , Manager (132) , Processor (93) , Production Associate (88) , Employment Specialist (84) , Retail Associate (79) , Case Manager (74) , Store Associate (74) , Assistant Store Manager (62)

What are employees saying about Goodwill layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Goodwill layoffs and their outlook for job security at Goodwill in 2026.

What are the top reviewed Goodwill locations?

Austin , Phoenix , Houston , Atlanta , San Antonio , New York , Indianapolis , Milwaukee , Charlotte , Los Angeles , Chicago , Orlando , San Diego , San Francisco , San Jose , Colorado Springs , Las Vegas , Seattle , Sacramento , Saint Louis , Columbus , Fort Worth , Santa Ana , Tacoma , Jacksonville , Denver , Pittsburgh , Richmond , Nashville , Tucson

Goodwill reviews

3.2

46% would recommend to a friend

(9,247 total reviews)

Catherine Meloy

50% approve of CEO

39% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Goodwill has an employee rating of 3.2 out of 5 stars, based on 9,247 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Goodwill employee rating is in line with the average (within 1 standard deviation) for employers within the Nonprofit & NGO industry (3.7 stars).

Reviews by job title

9K reviews

1.0

Apr 6, 2014

understaffed and underpaid-slave labor

Team leader

Recommend

CEO approval

Business Outlook

Pros

If you like being on your feet all day running, hanging 3000 /30 racks or more of unorganized clothes divided among 2 or 3 other associates each day , register duty,(when youre not ringing youre hanging) dressing rooms clean up(nightmare) constantly cleaning- don't dare stand still! There is always work to be done. Being physically exhausted when you get home. Then this is the job for you! Customers are nice! Great place to shop

Cons

Read sarcastic Pros!!! LOL. Seriously understaffed for the work expected. Constantly losing staff and not replacing staff because of payroll issues- less staff more workload. It might be less exhausting digging ditches for a living. finally got fed up with the BS and quit. Lot of shifty politics

5.0

Apr 6, 2014

Great company

Manager

Recommend

CEO approval

Business Outlook

Pros

Gratitude by helping others be successful

Cons

Growing really fast to keep up with job demand

4.0

Apr 4, 2014

Work was awesome, managers were not.

Cashier

Recommend

CEO approval

Business Outlook

Pros

Co-workers, paid travel, bi-weekly pay

Cons

management, zero flexibility, few hours, no room for growth

Viewing 8824 - 8826 of 9,247 Reviews

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Jobs at Goodwill

Goodwill

Goodwill reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

understaffed and underpaid-slave labor

Great company

Work was awesome, managers were not.

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Jobs at Goodwill